Quality Engineer - ITSM Process Specialist

CROWDCONSULTANTS; Frankfurt; On-site; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Diverse team environment

Customizable contract options

Flexible working hours

Custom benefits stack

Unlimited earning potential

Personal development opportunities

Job summary

A leading technology firm in Frankfurt seeks a Quality Engineer - ITSM Process Specialist. You will define and manage Service Level Agreements for IT services in the aerospace sector, ensuring quality and compliance. The ideal candidate has a strong background in IT Service Management and Quality Assurance, familiarity with service management frameworks such as ISO 20000 and ITIL, and is fluent in English. This full-time role offers a diverse team environment and various benefits tailored to your needs.

Qualifications

• Knowledgeable in IT Service Management, ideally in aerospace or regulated environments.
• Proven strength in Quality Assurance for IT services.
• Familiar with service management frameworks like ISO 20000 and ITIL.

Responsibilities

• Define and manage Service Level Agreements (SLAs) for IT services.
• Ensure IT operations meet quality standards, coordinating incident and change management.
• Lead QA audits, reviews, and continuous improvements.

Skills

IT Service Management

Quality Assurance

Service Management Frameworks

Agile Practices

Fluent English

Job description

Quality Engineer - ITSM Process Specialist

Frankfurt am Main, Hesse, Germany

YOUR MISSION

• Define, monitor, and manage Service Level Agreements (SLAs) & service level objectives for IT services in space projects
• Ensure IT service operations meet agreed quality standards and uptime, coordinating incident, problem & change management
• Lead QA across IT service delivery: audits, reviews, compliance, and continuous improvements
• Collaborate with engineering, project management, and operations teams to deliver reliable, high-performing services
• Report transparently on IT service metrics and quality KPIs to stakeholders

YOUR EXPERIENCE & TALENTS

• Knowledgeable in IT Service Management, ideally within aerospace, space, or similarly regulated environments
• Proven strength in Quality Assurance for IT services: process definition, monitoring, audits, SLAs & metrics
• Familiarity with service management frameworks such as ISO 20000 and ITIL
• Knowledge of ISO 12207 software life cycle processes
• Experience in software development projects and applying Agile practices
• Fluent in English (spoken & written); knowledge of ECSS / aerospace QA standards or equivalent is a strong plus

BENEFITS OFFERED BY CROWDCONSULTANTS

• Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness
• Design your own contract: We adapt, not the other way around – employed, freelance, full- or part-time, casual, temporary, on-call, define what suits your needs
• Set your individual hours: Our tandem-approach helps you to adopt to your rhythm – early bird or night owl, work through or take breaks, work when you are at your best
• Custom-build benefits stack: We help you craft your own menu – performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you
• Unlimited earning potential: Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income
• Accelerate your personal development: Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personally and professionally

PERFECT MATCH? We look forward to receiving your application!

RECOMMENDATIONS? We’ll reward the hire of your recommendation with EUR 500.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Quality Assurance and Information Technology

Industries

• Space Research and Technology