Quality and Assurance Manager (all genders)

Vexcash AG; Berlin; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Autonomy in role

International working environment

Opportunity to shape quality org

Job summary

Unknown is seeking an experienced Quality & Assurance Manager to lead the development and ongoing improvement of our Quality Management System (QMS) and ensure we meet regulatory and customer requirements. You will drive audits, CAPA processes, and cross-functional collaboration to embed a culture of quality across the organization.

Ideal candidates will have a strong background in quality management, root-cause analysis, and data-driven improvement, with excellent communication skills and the

Qualifications

• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field
• Several years of professional experience in quality management, quality assurance, or a comparable position
• Strong knowledge of Quality Management Systems and relevant quality standards
• Experience with audits, root-cause analysis, CAPA, and continuous improvement methodologies
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently while collaborating effectively across departments
• Structured, proactive, and results-oriented approach to work
• Strong organizational and project management skills
• Very good command of English; German language skills are an advantage
• Experience with relevant standards is a plus

Responsibilities

• Develop, implement, and maintain the company’s Quality Management System (QMS)
• Ensure compliance with applicable quality standards, regulations, and customer requirements
• Define and monitor quality objectives, KPIs, and performance indicators
• Lead internal and external audits and coordinate corrective and preventive actions
• Identify quality risks and implement appropriate mitigation measures
• Investigate quality issues, customer complaints, and non-conformities and ensure effective root-cause analysis
• Develop and implement corrective and preventive actions (CAPA)
• Drive continuous improvement initiatives across processes and operations
• Work closely with all other departments
• Provide guidance, training, and support to employees on quality-related topics
• Prepare quality reports and present relevant findings and improvement measures to management
• Ensure that quality documentation and records are maintained accurately and effectively

Skills

Quality management

Audits

Root-cause analysis

Process improvement

Cross-functional collaboration

Analytical thinking

Communication skills

Project management

German language skills

Quality metrics

Education

BSc in Quality/Engineering

Related field

Tools

QMS software

CAPA tools

Job description

the company is Germany’s leading online provider of short-term loans. We offer our customers a quick and straightforward solution to tide them over until their next payday. More than 800,000 customers already trust our service. Thanks to our innovative approach, they can secure financial liquidity without having to commit to a long-term arrangement.

AufgabenAbout the Role

We are looking for an experienced and motivated Quality & Assurance Manager to lead and continuously improve our quality management processes. In this role, you will be responsible for ensuring that our products, services, and operational processes consistently meet internal standards, customer expectations, and applicable regulatory requirements.

You will work closely with cross-functional teams to identify opportunities for improvement, manage quality risks, and promote a strong culture of quality and continuous improvement throughout the organization.

Key Responsibilities

• Develop, implement, and maintain the company’s Quality Management System (QMS)
• Ensure compliance with applicable quality standards, regulations, and customer requirements
• Define and monitor quality objectives, KPIs, and performance indicators
• Lead internal and external audits and coordinate corrective and preventive actions
• Identify quality risks and implement appropriate mitigation measures
• Investigate quality issues, customer complaints, and non-conformities and ensure effective root-cause analysis
• Develop and implement corrective and preventive actions (CAPA)
• Drive continuous improvement initiatives across processes and operations
• Work closely with all other departments
• Provide guidance, training, and support to employees on quality-related topics
• Prepare quality reports and present relevant findings and improvement measures to management
• Ensure that quality documentation and records are maintained accurately and effectively

QualifikationYour Qualifications

• Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field
• Several years of professional experience in quality management, quality assurance, or a comparable position
• Strong knowledge of Quality Management Systems and relevant quality standards
• Experience with audits, root-cause analysis, CAPA, and continuous improvement methodologies
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently while collaborating effectively across departments
• Structured, proactive, and results-oriented approach to work
• Strong organizational and project management skills
• Very good command of English; German language skills are an advantage
• Experience with relevant standards is a plus

Benefits

• A responsible and varied position with a high level of autonomy
• The opportunity to actively shape and further develop our quality organization
• A collaborative and international working environment