Provider Growth & Success Manager (Ohio)

Voiceflow; Deutschland; Vor Ort; EUR 51.220 - 76.831; Vollzeit

Benefits dieser Stelle

Health benefits

Flexible PTO

Parental leave

Zusammenfassung

Wonderschool is looking for a Provider Field Representative to empower child care providers throughout Ohio. This dynamic role includes providing hands-on coaching, guidance on licensing and compliance, business consulting, and marketing support. The ideal candidate will have at least 3 years of experience in a similar role and be passionate about enhancing child care quality. Benefits include health coverage, flexible PTO, and parental leave. Join us to foster growth in high-quality child care environments.

Qualifikationen

• 3+ years of experience in onboarding, customer success, account management, or similar roles.
• Experience supporting small business owners, ideally in regulated industries.
• Familiarity with business formation processes and compliance requirements.
• Experience training non-technical users on software platforms.
• Strong organizational skills and ability to manage a high volume of interactions.

Aufgaben

• Deliver personalized onboarding experiences tailored to each provider’s stage of business.
• Guide providers through Ohio state licensing requirements.
• Coach providers on small business fundamentals including pricing strategy and budgeting.
• Support providers in marketing and enrollment growth strategies.
• Lead onboarding and technical adoption of the Child Care Management System.

Kenntnisse

Onboarding

Customer success

Account management

Business consulting

Financial fundamentals

Excellent communication

CRM usage

Tools

HubSpot

Jobbeschreibung

Position Summary

Wonderschool is harnessing the power of technology to empower child care providers to build high-quality learning environments and sustainable small businesses. Our products support providers in navigating licensing, managing daily operations, increasing enrollment, and driving long-term profitability through our Child Care Management System (CCMS) and marketplace.

We are seeking a dynamic and relationship-driven Provider Field Representative to support child care providers across the state of Ohio. This role blends field-based coaching, licensing guidance, business consulting, marketing support, and technical onboarding.

The ideal candidate thrives in a hands‑on environment, enjoys mentoring small‑business owners, and can flex across multiple functions to meet providers where they are. This individual will serve as a trusted advisor throughout the provider journey—from pre‑licensing and launch through operational growth and long‑term sustainability—while also hosting Wonderschool Academy trainings and representing Wonderschool in the field.

Responsibilities

Provider Coaching & Mentorship

• Deliver personalized onboarding experiences tailored to each provider’s stage of business.
• Build strong relationships through field visits, virtual coaching, and proactive outreach.
• Serve as an ongoing mentor, helping providers navigate challenges and achieve business goals.

Licensing & Regulatory Support (Ohio‑Specific)

• Guide providers through Ohio state licensing requirements and compliance processes.
• Review licensing documentation, operational policies, and required paperwork.
• Support business formation tasks such as EIN registration, insurance setup, banking, and required documentation.
• Help providers prepare for inspections and maintain regulatory compliance.

Business Consulting & Financial Foundations

• Coach providers on small business fundamentals including:
  • Pricing strategy and tuition modeling
  • Budgeting and cash‑flow management
  • Startup cost planning
  • Financial tracking systems
• Support operational planning, staffing considerations, and potential growth strategies.
• Assist providers with grant readiness, documentation practices, and business record organization.

Marketing & Enrollment Growth

• Help providers articulate their program’s mission, philosophy, and unique value.
• Support branding, local visibility, and digital presence (Google Business Profiles, marketplace listings, reviews).
• Coach providers on building enrollment pipelines and converting inquiries into enrollments.
• Strengthen provider communication with parents and community engagement efforts.

Technical Onboarding & Product Adoption

• Lead onboarding and implementation of Wonderschool’s Child Care Management System (CCMS).
• Train providers through demos, walkthroughs, and practical coaching on billing, enrollment workflows, communication tools, and reporting features.
• Identify gaps in product adoption and encourage feature utilization that improves efficiency and revenue consistency.
• Provide light technical troubleshooting and elevate issues when needed.

Wonderschool Academy & Field Engagement

• Host and facilitate Wonderschool Academy training sessions (virtual and in‑person).
• Represent Wonderschool at provider events, trainings, and community gatherings.
• Travel throughout Ohio (up to ~50%) to support in‑person onboarding, relationship building, and training.

Cross‑Functional Collaboration

• Maintain accurate provider records and engagement notes in HubSpot CRM.
• Partner with Sales, Support, Product, and Engineering to share provider insights.
• Advocate for providers by identifying trends, challenges, and opportunities for product improvements.

Required Qualifications

• 3+ years of experience in onboarding, customer success, account management, business consulting, or similar roles
• Experience supporting small business owners, ideally in regulated industries (child care, education, healthcare, etc.)
• Familiarity with business formation processes, financial fundamentals, and compliance requirements
• Experience training non‑technical users on software platforms; SaaS onboarding experience preferred
• Strong organizational skills and ability to manage a high volume of provider interactions
• Excellent written and verbal communication skills, including live training and facilitation
• Experience using CRM systems (HubSpot preferred)
• Willingness and ability to travel throughout Ohio

Ideal Candidate

You are:

• A coach at heart who enjoys mentoring entrepreneurs
• Comfortable navigating both regulatory processes and business strategy conversations
• Technically confident and able to simplify software for non‑technical users
• Organized and self‑directed with strong ownership in a fast‑paced environment
• Mission‑driven and passionate about increasing access to high‑quality child care

Alignment with Wonderschool Values

• Delight Customers – You lead with empathy and provide exceptional support.
• Be Scrappy – You adapt quickly and solve problems creatively.
• Be a Driver – You take ownership, move providers forward, and produce measurable outcomes.

Compensation & Benefits

Wonderschool provides wage ranges it reasonably and in good faith expects to pay as required by applicable law. The expected base salary range for this role will be shared during the interview process and may vary based on experience, skill set, and geographic considerations.

Wonderschool offers a competitive benefits package, which may include:

• Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents
• Wifi and employee wellness stipends
• Flexible PTO, paid holidays, and mental wellness days
• Competitive parental leave (eligible after 6 months of employment)
• A mission‑driven workplace focused on impact, collaboration, and growth