- Management of CATI projects in national and international settings, ensuring quality, timing and budget adherence
- Organization of ongoing survey operations (market and social research, not sales)
- Evaluation, motivation and supervision of interviewers
- Conducting recruitment activities, information sessions, job interviews and full-day basic training for new interviewers
- Processes related to the development and onboarding of new interviewers
- Conducting study-specific briefings for interviewers and preparing the associated documentation and training materials
- Monitoring the quality of collected survey data
- Supporting management with organizational tasks
- Contributing to the development of quality standards
- Communication with internal and external clients – national and international
Requirements
- Strong communicator with a confident manner when dealing with internal and external clients
- Analytical thinker with strong communication and organizational skills
- Good numerical skills and a precise, detail-oriented approach
- Structured, independent, reliable and pragmatic working style
- Very good MS Office skills
- German: excellent; English: good
Core Competencies
Demonstrates expertise in managing CATI projects, ensuring adherence to quality, timing, and budget while effectively communicating with internal and external clients. Proficient in training and supervising interviewers, with strong analytical and organizational skills to support survey operations.
Highest-signal resume keywords
- CATI Project Management
- Survey Operations Organization
- Interview Training and Supervision
- Quality Data Monitoring
- MS Office Proficiency
ATS Optimization Keywords
Hard Skills
- CATI Project Management
- Survey Operations
- Data Quality Monitoring
- Numerical Skills
- Analytical Thinking
Soft Skills
- Strong Communication
- Organizational Skills
- Detail-Oriented Approach
- Independent Working Style
- Pragmatic Problem Solving
Industry Keywords
- Market Research
- Social Research
- Interviewing
- Client Communication
- Quality Standards Development
Tools & Technologies