Program Manager (m/f/d)

Stryker Corporation; Ingolstadt; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A leading medical technology company in Ingolstadt is seeking a Program Manager to lead strategic initiatives within Global Customer Care & Experience. The ideal candidate will have several years of project management experience, a strong background in stakeholder management, and be proficient in program management tools. This full-time position offers a chance to work within an international team focused on innovation and customer excellence.

Leistungen

30 days vacation

Company pension plan

Employee discounts

Fitness collaborations

Training and education

Qualifikationen

• Several years of experience in program or project management, preferably in customer care/experience.
• Proven track record in managing global, cross-functional programs.
• Experience working across different cultures and global environments.

Aufgaben

• Leadership of strategic programs within Global Customer Care & Experience.
• Development of program roadmaps, timelines, and governance structures.
• Coordination of multiple projects and cross-functional teams.

Kenntnisse

Leadership of strategic programs

Project Management

Stakeholder management

Problem-solving skills

Governance and risk management

Ausbildung

University degree in Business Administration or related field

Tools

MS Project

JIRA

Confluence

Smartsheet

Jobbeschreibung

Your Tasks

• Leadership of strategic programs within Global Customer Care & Experience
• Development of program roadmaps, timelines, and governance structures
• Coordination of multiple projects and cross-functional teams
• Stakeholder management and facilitation of global alignment
• Monitoring of risks, issues, and dependencies
• Definition and tracking of KPIs and benefits realization
• Preparation of status reports and steering committee updates
• Support of change management and global adoption of solutions

Your Profile

• University degree in Business Administration, Project/Program Management, Information Systems, or related field
• Several years of experience in program or project management, preferably in customer care / experience
• Proven track record in managing global, cross-functional programs
• Strong skills in governance, risk management, program reporting, and stakeholder management
• Experience with program management tools (MS Project, JIRA, Confluence, Smartsheet)
• Strong problem-solving and decision-making skills
• Ability to work across different cultures and global environments

About Us

Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence, innovation, and digital transformation to ensure seamless interactions.

Job Infos

Location: Ingolstadt

MediaMarktSaturn Retail Group

Department: HQ - Customer Experience & Customer Care

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 37,5

Persona: Job Requisition HQ Employee

Recruiter: Lea Ellerich

Recruiter: Lea Theresa Ellerich

Ready for a job where you look forward to Monday? Let's Go!

For us "Let's Go!" is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

International teams & exciting tasks 30 days vacation & company pension plan Employees discount & Fitness Collaborations Training & Education Open corporate culture & Teamwork Mobile work (50/50)

Let's Go!

Ready? We are looking forward to receiving your application!