Program Manager, Hybrid Programs

Syracuse University; Deutschland; Remote; EUR 64.000 - 73.000; Vollzeit

Zusammenfassung

Syracuse University in Syracuse, NY seeks a Program Manager, Hybrid Programs to lead planning, execution, and continuous improvement of entrepreneurship programs within the IVMF Entrepreneurship Hybrid Vertical, reporting to the Associate Director.

You will manage Phase I and II V-WISE, Syracuse EBV hybrid programming, and Syracuse-based Phase II in-person programs, coordinating with Shared Services, MarComms, Data Solutions, IT, Finance, facilitators, and the Future State / Innovation team to

Qualifikationen

• Bachelor’s degree required; commensurate professional experience may be considered
• 3-5 years of progressively responsible experience in program management, higher education programming, nonprofit program delivery, or related fields
• Demonstrated experience managing multiple workstreams, cohorts, or multi-format programs
• Experience coordinating cross-functional teams and external stakeholders
• Experience supporting participant-centered programs, including entrepreneurship/small business support
• Experience with hybrid, online, and/or in-person program delivery models preferred

Aufgaben

• Own end-to-end execution of assigned hybrid and Syracuse-based in-person programs from planning through completion
• Manage timelines, deliverables, milestones, and day-to-day coordination to ensure on-time delivery and quality control
• Develop program calendars, delivery plans, and launch readiness plans for assigned programs
• Coordinate onboarding, session preparation, and materials readiness across the full program lifecycle
• Oversee participant experience from pre-program communication through completion
• Monitor engagement, attendance, and participant support needs and resolve issues promptly
• Coordinate with cross-functional partners to support current delivery and inform future hybrid models

Kenntnisse

Program management

Cross-functional coordination

Organizational follow-through

Communication

Analytical mindset

Budget tracking

Hybrid/online delivery

Stakeholder management

Ausbildung

Bachelor’s degree

Tools

CRM

LMS

Project management tools

Jobbeschreibung

Program Manager, Hybrid Programs

Location: Remote

Campus: Syracuse, NY

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range: $74,800 - $85,000

Pay Determination: Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Hours: Standard University business hours 8:30am - 5:00pm (academic year) 8:00am - 4:30pm (summer). Hours may vary based on operational needs.

Job Type: Full-time

Job Description

The Program Manager, Hybrid Programs leads the planning, execution, and continuous improvement of assigned entrepreneurship programs within the IVMF Entrepreneurship Hybrid Vertical. Reporting to the Associate Director, Hybrid Programs, the role currently is responsible for delivery of Phase I and II V-WISE, Syracuse EBV hybrid programming, and Syracuse-based Phase II in-person programs, ensuring high-quality execution, strong participant experience, and alignment with program outcomes.

The position also provides leadership for future hybrid vertical programs as they are developed, piloted, and brought into ongoing delivery. The role serves as a key cross-functional coordinator, partnering with Shared Services, MarComms, Data Solutions, IT, Finance, facilitators, and the Future State / Innovation team to support current program delivery and inform the development of future hybrid models. The role requires strong operational judgment, organization, cross-functional communication, and the ability to manage multiple timelines, cohorts, systems, and delivery workstreams while maintaining a high-quality participant experience and mission alignment.

This position may be filled on a fully remote basis if the identified candidate is not currently located in Syracuse, NY (within 50 miles). Not all geographical areas within the United States are eligible. Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Education and Experience

• Bachelor’s degree required; commensurate professional experience may be considered
• 3-5 years of progressively responsible experience in program management, higher education programming, nonprofit program delivery, or related fields
• Demonstrated experience managing multiple workstreams, cohorts, or multi-format programs
• Experience coordinating cross-functional teams and external stakeholders
• Experience supporting participant-centered programs, training initiatives, or educational delivery models, including entrepreneurship/small business-specific support
• Experience with budget tracking, reporting processes, and operational systems preferred
• Experience working with veterans, military spouses, service members, or military-connected communities preferred
• Experience with hybrid, online, and/or in-person program delivery models preferred

Skills and Knowledge

• Strong program and project management capability with excellent organizational follow-through
• Ability to translate strategy and program design into executable plans and coordinated delivery
• Clear written and verbal communication skills across internal and external stakeholders
• Strong judgment and problem-solving ability in fast-moving operational environments
• Ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Attention to detail in program systems, documentation, and participant communication
• Comfort using CRM, LMS, project management, virtual meeting, and collaboration platforms
• Ability to interpret participant feedback, dashboards, and operational data to drive improvement
• Commitment to high-quality participant experience and mission-centered service delivery

Responsibilities

Program Planning, Execution and Delivery

• Own end-to-end execution of assigned hybrid and Syracuse-based in-person programs from planning through completion
• Manage timelines, deliverables, milestones, and day-to-day coordination to ensure on-time delivery, quality control, and alignment with intended learning and engagement outcomes
• Develop program calendars, delivery plans, session schedules, facilitator timelines, application milestones, and launch/readiness plans for assigned programs
• Coordinate onboarding, session preparation, materials readiness, and execution plans across the full program lifecycle

Participant Experience and Engagement

• Oversee participant experience from pre-program communication through completion and post-program transition
• Monitor engagement, attendance, responsiveness, and participant support needs, resolving issues in a timely manner to maintain a high-quality experience
• Monitor program performance indicators, participant feedback, delivery quality, and operational effectiveness; identify risks, gaps, and improvement opportunities; document lessons learned; and recommend process, system, and delivery enhancements

Cross-Functional Coordination, Innovation, and Future Hybrid Development

• Serve as the primary coordination point across the Hybrid Vertical and other internal partners
• Align operational, communication, systems, and reporting activities with program delivery requirements
• Coordinate with the Future State / Innovation team on ideation, pilot design, testing, and feedback loops related to future hybrid program models
• Surface operational insights from live programming to inform iteration, scalability, and continuous refinement of hybrid delivery approaches

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Applicant Documents

1. Resume/CV
2. Cover Letter

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