Professional UK Retail Collections (d/m/w/x)

Daimler Trucks North America LLC; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading automotive company in Berlin is seeking a Professional in UK Retail Collections to manage customer payment collections. The ideal candidate will have a degree in finance or a related field, proven customer service experience, and strong negotiation skills. The position includes opportunities for relocation assistance, structured onboarding, and a commitment to employee well-being through various benefits and flexible working hours.

Leistungen

30 days vacation

Employee discounts

Well-equipped fitness studio

Flexible working time models

Qualifikationen

• Degree in a relevant field is required.
• Experience in customer services is a must.
• High proficiency in English is necessary.

Aufgaben

• Responsible for retail areas and collecting monthly payments.
• Negotiate with customers to resolve payment issues.
• Provide restructuring agreements to qualified customers.

Kenntnisse

Experience in customer services

Proficiency in English

Negotiation and communication skills

Excellent teamwork skills

Expert level in MS-Office (Excel & Powerpoint)

Driven to win

Driven to continuously improve

Perseverance

Reliable and self-reliant way of working

Ausbildung

Degree in Laws, Business Administration, Economics/Finance or a related field

Jobbeschreibung

Job Description - Professional UK Retail Collections (d/m/w/x) (MER0003VHE)

Professional UK Retail Collections (d/m/w/x) Group: Mercedes-Benz Group AG

Description

We put Mercedes-Benz vehicles on the road - with passion and commitment!

As a subsidiary of Mercedes-Benz Mobility AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing and insurance products: competent, fast and flexible!

An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg.

As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us so that you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models and 30 days vacation per year, the benefits for our employees include a variety of employee discounts, a well‑equipped fitness studio in our office building.

Your tasks will be:

• Responsible for retail areas
• Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
• Provide proactive thinking to utilize internal “tool kit” to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
• Provide restructuring agreements to qualified customers

Qualifications

• Degree in Laws, Business Administration, Economics/Finance or a related field
• Experience in customer services
• Proficiency in English
• Expert level in MS-Office (esp. Excel & Powerpoint)
• Driven to win
• Driven to continuously improve
• Perseverance
• Negotiation and communication skills
• Excellent teamwork skills
• Reliable and self‑reliant way of working

Additional Information:

This is a permanent/temporary position.

We look forward to receiving your online application with a resume, cover letter, and certificates. Please do not forget to mark your documents as "relevant for this application" in the online form and note the maximum file size of 5 MB.

Severely disabled applicants and applicants with equivalent status are welcome! The representation for severely disabled employees ([e-mail]) will gladly support you in the application process.

For questions about the application process, HR Services will be happy to assist you via email at [e-mail] or by phone: [phone] (Monday to Friday between 10am-12pm and 1pm-3pm).