Product Support Specialist, eBay Live

eBay; Berlin; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

eBay Live is hiring a Product Support Specialist to join the Live Operations team in Germany. This hands-on role supports sellers during live events, triages issues, and coordinates with GCX, Trust, Engineering, and Product to maintain platform stability and high-quality experiences in the German market.

The role emphasizes incident handling, cross-functional collaboration, and data-driven improvements to seller journeys, with strong English and German language requirements.

Qualifikationen

• 2–4 years of experience in product support, operations, customer support, or e-commerce environments.
• Experience working with ticketing systems, dashboards, or live-streaming platforms.
• Strong problem-solving skills and composure in fast-paced, high-visibility situations.
• Structured communicator with strong written and verbal clarity.
• Diligent with sound issue judgment.
• Proficient in German and English (C1/C2 required).
• Italian or French language a plus

Aufgaben

• Provide real-time operational and product support to sellers before and during live streams.
• Monitor live events to ensure platform stability, quality, and compliance standards.
• Triage technical, policy, and account-related issues and assign clear priority levels.
• Log, document, and track cases with strong attention to detail.
• Partner cross-functionally with Live Ops, Engineering, GCX, Trust & Compliance, and Category teams to drive resolution.
• Support QA validation and reproduce product issues when required.
• Contribute to incident reviews, root cause analysis, and continuous process improvements.
• Track SLAs and support reporting on issue trends and resolution metrics

Kenntnisse

Live operations

Product support

E-commerce

German & English

Communication

Tools

Ticketing systems

Dashboards

Live-streaming platforms

Jobbeschreibung

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About EBay Live

eBay Live is a fast-growing live shopping platform where sellers and buyers connect in real time. Operating like a startup within eBay, we combine community, storytelling, and commerce to build engaging live experiences across categories such as Collectibles, Fashion, Luxury, and Tech.

The Role

We are hiring a Product Support Specialist to join the eBay Live Operations team in Germany. This is a hands‑on, execution‑focused role at the intersection of Live Operations and Product. You will support sellers during live events, triage platform issues, and act as a key point of contact between sellers, GCX, Trust, Engineering, and Product teams. You will play a meaningful role in maintaining platform stability, ensuring high-quality live experiences, and surfacing product insights that improve the seller journey in the German market.

What You Will Accomplish

• Provide real-time operational and product support to sellers before and during live streams
• Monitor live events to ensure platform stability, quality, and compliance standards
• Triage technical, policy, and account-related issues and assign clear priority levels
• Log, document, and track cases with strong attention to detail
• Partner cross-functionally with Live Ops, Engineering, GCX, Trust & Compliance, and Category teams to drive resolution
• Support QA validation and reproduce product issues when required
• Contribute to incident reviews, root cause analysis, and continuous process improvements
• Track SLAs and support reporting on issue trends and resolution metrics

What You Will Bring

• 2–4 years of experience in product support, operations, customer support, or e-commerce environments
• Experience working with ticketing systems, dashboards, or live-streaming platforms
• Strong problem-solving skills and composure in fast‑paced, high‑visibility situations
• Structured communicator with strong written and verbal clarity
• Diligent with sound issue judgment
• Proficient in German and English (C1/C2 required)
• Italian or French language a plus

Additional Details

eBay is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.

If you have a need that requires accommodation, please contact us at [e-mail].

We will make every effort to respond to your request for accommodation as soon as possible.

View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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