Product Support & Operations Specialist

Via; Berlin; Hybrid; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Office in Berlin Mitte

Urban Sports Club membership

30 vacation days

Company pension (bAV) 20% employer

Zusammenfassung

Via is looking for a Product Support & Operations Specialist in Berlin. You will become an expert on Via's platform, support partners, and bridge day-to-day needs with Product and Engineering teams.

This is a hands-on, early-career role with mentorship and cross-functional exposure. Responsibilities include prioritizing operational issues, delivering fast, precise responses, and building trusted partner relationships to improve deployment outcomes.

Qualifikationen

• 1–2 years of work experience, including internships.
• Technical support or client-facing experience is desirable.
• Meticulous, analytical, with strong process orientation.
• Entrepreneurial problem-solver who seeks smarter solutions.
• Natural communicator with adaptive tone.

Aufgaben

• Get up to speed through hands-on training and mentorship to become an expert on Via's platform.
• Prioritize operational issues and deliver fast, precise, and strategic responses.
• Build relationships with partners to understand realities and pain points.
• Work cross-functionally with Product, Engineering, Operations, and Partner Success.
• Identify product and process improvement opportunities and shape prioritization.

Kenntnisse

Customer support

Analytical thinking

Cross-functional collaboration

Effective communication

Problem solving

Jobbeschreibung

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to. You'll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.

About the Role:

• Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context
• Prioritize operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running
• Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes
• Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions
• Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritization and scalability decisions

About You:

• 1-2 years of work experience, including internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment
• Some prior experience in a technical support or client-facing role, whether through a full-time role or internship
• Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously
• An entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions
• A natural communicator who instinctively finds the right tone in every situation
• Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese).

What We Offer:

• Becoming part of a company that was awarded for its commitment to social good
• Competitive compensation including equity
• A hybrid work and a lovely office situated in the heart of Berlin, in Mitte
• Weekly team lunch and breakfast
• Urban Sports Club membership
• Company pension scheme (bAV) with a 20% employer contribution
• 30 vacation days a year

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.