Product Support Engineer, Software – Proton Therapy

Jobtailor; Deutschland; Hybrid; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Field Service Engineer to support Proton Therapy software systems at customer sites, both on-site and remotely. You will help with installations, deployments and post-deployment support, collaborating with global teams to ensure system integrity and client satisfaction.

The role emphasizes strong troubleshooting, customer-facing communication, and flexibility to align with patient timelines and site access requirements in a medical context.

Qualifikationen

• Bachelor’s degree preferred in Engineering, Computer Science or related field.
• Minimum 2+ years supporting ProBeam or ProBeam 360 as Field Service or Product Support Engineer.
• Experience with medical device systems in a customer-facing environment is required.
• Strong troubleshooting across software, networking and IT infrastructure.

Aufgaben

• Provide technical support for installation, deployment, maintenance and lifecycle support of Proton Therapy software systems.
• Support software installations and upgrades at customer sites on-site and remotely.
• Participate in global deployment activities with field and engineering teams.
• Execute software rollouts and system integration activities.
• Assist with validation, testing and post-deployment support.

Kenntnisse

Field Service

Troubleshooting

Customer facing

Cross-functional collaboration

English fluency

Multitasking

Communication

Ausbildung

Bachelor's degree in Engineering

Tools

IT Infrastructure

Networking Components

Scripting

Automation Tools

Jobbeschreibung

• Provide technical support for installation, deployment, maintenance, and lifecycle support of Proton Therapy software systems
• Support software installations and upgrades at customer sites both on-site and remotely
• Participate in global deployment activities with field and engineering teams
• Execute software rollouts and system integration activities
• Assist with validation, testing, and post-deployment support
• Investigate and resolve customer-reported software issues with Field Service, Product Support Engineering, and development teams
• Troubleshoot software, networking, and system infrastructure components
• Document findings, corrective actions, and lessons learned
• Escalate complex, high-risk, or safety-critical issues
• Support new product introductions and software releases
• Capture field feedback and identify product improvement opportunities
• Support change control, defect management, and complaint investigations
• Identify and report software, reliability, maintainability, and serviceability concerns
• Contribute to continuous improvement initiatives
• Support the design and delivery of technical training materials
• Develop and maintain service documentation, technical instructions, and support materials

Requirements

• Direct hands‑on experience supporting ProBeam or ProBeam 360 as a Field Service Engineer or Product Support Engineer for 2+ years
• Strong troubleshooting skills across software, networking, and IT infrastructure
• Experience supporting medical device systems in a customer‑facing environment
• Demonstrated ability to manage multiple technical issues and prioritize effectively
• Strong communication and collaboration skills across cross-functional teams
• Fluent in English (written and verbal)
• Must reside within close proximity to a Varian ProBeam or ProBeam 360 customer site
• Flexibility to support customer schedules, including nights, weekends, and extended hours as needed
• Must meet customer site access, credentialing, and safety requirements as applicable
• Ability to work in clinical and technical environments, including radiation areas, electrical systems, and other safety-sensitive conditions
• Preferred: Bachelor’s degree in Engineering, Computer Science, or a related field
• Preferred: Experience with software development, scripting, or automation tools
• Preferred: Familiarity with system monitoring, data analysis, or reliability engineering practices
• Preferred: Experience supporting global deployments or multi‑site system environments

Core Competencies

Demonstrates expertise in supporting Proton Therapy software systems, including installation, troubleshooting, and customer support in clinical environments. Proficient in managing technical issues, collaborating with cross-functional teams, and contributing to continuous improvement initiatives.

Highest-signal resume keywords

• ProBeam Support Experience
• Troubleshooting Skills
• Customer‑Facing Support
• Technical Documentation Development
• Collaboration Across Teams

ATS Optimization Keywords

Hard Skills

• Software Installation
• System Integration
• Validation and Testing
• Change Control
• Defect Management
• Reliability Engineering
• Scripting
• Automation Tools
• Data Analysis
• Technical Training Development

Soft Skills

• Strong Communication
• Collaboration Skills
• Prioritization Skills
• Flexibility

Industry Keywords

• Proton Therapy
• Clinical Environments
• Safety‑Critical Issues
• Global Deployments
• Customer Site Access

Tools & Technologies

• ProBeam
• ProBeam 360
• IT Infrastructure
• Networking Components
• Medical Device Systems