Product Support Engineer (mfd)

Philips; Böblingen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading health technology company in Böblingen is seeking a Product Support Engineer to develop and implement product support strategies, ensuring product support processes are effectively maintained. The ideal candidate will have a degree in medical informatics or a related field, along with broad technical knowledge of healthcare informatics products. Excellent communication and troubleshooting skills are essential for success in this office-based role.

Qualifikationen

• Broad technical knowledge of Philips Central Station (PIC iX) and support processes.
• Proficiency with technologies for troubleshooting hardware/software issues.
• Biomedical/Hospital IT background or extensive knowledge in this area is beneficial.

Aufgaben

• Providing support for associate products/solutions and troubleshooting systems.
• Consulting on complex issues and influencing key management.
• Championing support customer needs in the marketplace.

Kenntnisse

Troubleshooting skills

Teamwork skills

Excellent written communication skills

Excellent verbal communication skills

Technical knowledge of healthcare informatics products

Fluency in English

Ausbildung

Degree in medical informatics or related discipline

Tools

SQL Server

VMWare

Citrix

Microsoft technologies

Relational Databases

Jobbeschreibung

Job Title

Product Support Engineer (m / f / d)

Product Support Engineer develops and implements the product technical support strategy and controls the product support process. The role contributes to the product design process to ensure its supportability and is responsible for the provision of training and back‑up technical support.

Philips Medizin Systeme Böblingen with its 650 employees develops and produces patient monitoring systems for a worldwide market. Our solutions are used in emergency and intensive care, pregnancy and neonatal monitoring as well as in the OR for anaesthesia and in the General Ward. With several hundred thousand monitors installed worldwide Philips is market leader in this area.

Your role:

• Providing support for associate products / solutions in diagnosing troubleshooting systems and act as experts for the team inside and outside.
• Consulting with others on complex issues.
• Influencing functional management in the BU local field and key customers including R&D in CX.
• Thorough understanding of the world‑wide field organization including the multiple field roles and tasks that each perform.
• Being the champion for the support customer in the PM marketplace specifically lowering the cost of ownership and increasing customer satisfaction.
• Building a thorough understanding and knowledge of product support / servicing processes to drive improvements.
• Challenging the status quo, developing and driving new ideas in solution support.

You are the right fit if you have the following:

• Degree in medical informatics, applied sciences or related discipline or equivalent professional training experience.
• Broad technical knowledge of Philips Central Station (PIC iX) and all Product Support related processes.
• Excellent troubleshooting and teamwork skills along with the ability to assess, initiate and drive corrective actions or new ideas.
• Excellent written and verbal communication skills.
• Broad technical knowledge of products and clinical applications for healthcare informatics products.
• Proficiency with technologies such as Information Systems, Networks, Microsoft technologies including SQL Server, XP, Windows Server, 20xx, Visual Studio, Active Directory, Relational Databases, VMWare, Citrix and tools for troubleshooting a variety of hardware, software and networking problems.
• Biodmedical / Hospital IT background or extensive knowledge in this area (beneficial).
• CCNA, CCNP, CWNA, CWTS certification or equivalent is a plus.
• You are fluent in English. Please submit your CV in English!

Demonstrated ability to handle critical customer escalations

Broad technical knowledge of products and clinical applications for healthcare informatics products; proficiency with technologies such as Information Systems, Networks, Microsoft technologies including SQL Server, XP, Windows Server, 20xx, Visual Studio, Active Directory, Relational Databases, VMWare, Citrix and tools for troubleshooting a variety of hardware, software and networking problems.

How we work together

We believe that we are better together than apart. For our office‑based teams this means working in‑person at least 3 days per week in the office. This is an office‑based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.

If you’re interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Key Skills

• Document Controlling
• Cost Accounting
• Business Administration
• Database
• Art

Employment Type: Full-Time

Experience: years

Vacancy: 1