Product Support Engineer (m / w / d)

Aiways; München; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading automotive company based in Munich is seeking a Product Support Engineer. This role involves providing technical support and solutions for Service Partners regarding electric vehicles. The ideal candidate should have a background as a Master Technician, strong skills in vehicle diagnostics, and a minimum of 2 years of relevant experience. The position offers permanent employment, a hybrid working model, and a collaborative multicultural atmosphere. Knowledge of German and English is essential, with additional language skills being a plus.

Leistungen

Permanent employment contract

Hybrid working model

Performance-linked remuneration

Qualifikationen

• Minimum of 2 years of relevant work experience.
• Proven technical competence in EV-specific areas.
• Excellent communication skills in German and English.

Aufgaben

• Act as a liaison between Service Partners and technical support.
• Answer support requests for single-vehicle cases.
• Support Service Partners in cost-effective solutions.

Kenntnisse

Technical competence in EV-specific areas

Excellent vehicle diagnostics skills

Strong teamwork skills

Analytical and self-driven

Communication skills in German and English

Ausbildung

Education as Master Technician or equivalent

Jobbeschreibung

Product Support Engineer (m / w / d)

We are Aiways, driving the evolution of the automotive industry.

We are a Chinese Company for electric cars and mobility services, established in 2017. We are a powerful team of like-minded people with different characters and backgrounds, who are working for one single goal : to make new mobility (e-mobility) possible for everybody.

Our headquarters is in the metropolis of Shanghai, China with a European head office in Munich, Germany.

For our European head office in Munich, we are looking for a Product Support Engineer m / w / d, who will be a part of the Product Support Team.

The purpose of the role is to act as a technical representative of the Product Support EU by supporting Service Partners in solving complex problems on vehicles or Service support systems.

Responsibilities

• To act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.
• To answer support requests coming in via internal ticketing system and phone mainly for single-vehicle cases.
• To support Service Partners in finding an efficient and cost-oriented solution while fulfilling the quality expectations of the company.
• Feedback of solutions and results into the assigned systems and processes.
• Investigate and analyse specific technical concerns on special requests for quality follow-up purposes.
• The existing processes are constantly reviewed to improve the quality of service partners and end customers.
• To support the Sales Team in technical questions.
• Judge and report performance on escalated and investigated support cases and implementation activities.
• Identify and close gaps in Service Partners capabilities / capacities.

Your Profile

• Minimum of 2 years of relevant work experience.
• Education as Master Technician or equivalent in vehicle electronics / mechatronics.
• Minimum 2 years of solid experience in automotive technical diagnostics.
• Proven technical competence in EV-specific areas.
• Special skills in the work area of Vehicle electronics and CAN-BUS Systems.
• Experience in total after-sales area (dealer / importer, national sales company etc) is a plus.
• Excellent skills in vehicle diagnostics.
• Ability to share knowledge and learning, proven training skills.
• Good Teamwork skills and networking ability.
• Analytical and self-driven with an inspirational and motivating appearance.
• Excellent communication and presentation skills in German and English languages. Additional language skills are a plus.
• Exceptionally good general IT system and component competence.
• Ability to work independently and high focus on end-to-end customer.

What you can Expect

• Permanent employment contract as you can be a part of our company's success and use your scope for action to advance your career through a wide range of activities.
• Hybrid working model? Sure! With flexible working hours without core hours, we offer a balance between mobile working and office days in a collaborative environment.
• Enjoy the multi-cultural atmosphere between China and Europe, also be part of a team of like-minded people.
• Fair, performance-linked remuneration.