Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover

Thermondo GmbH; Berlin; Hybrid; EUR 62,000 - 80,000; Full time

Benefits offered by this job

Home office 3 days

Urban Sports Club

nilo.health

Bike lease

Corporate Benefits

Pension contribution 20%

Job summary

thermondo seeks a Product Manager (f/m/d) in Berlin to drive the Customer Care product strategy and roadmap. You will lead cross-functional teams to deliver fast, high-quality resolutions, test AI prototypes, and standardise processes for day-to-day operations.

You will use data and customer feedback to prioritise opportunities, measure impact, and align stakeholders around a clear roadmap. German C1 and English C2 are required.

Qualifications

• At least three years of experience as a Product Manager in Customer Care, Service, Support, or related operations.
• Built or improved products or workflows to help customers find answers or resolve issues.
• Hands-on experience with CRM systems, especially Salesforce Service Cloud.
• Strong curiosity about AI and practical experience with AI copilots or similar tools.
• Standardised or automated processes to improve efficiency and quality.
• Data-driven product work using metrics and customer feedback to prioritise opportunities.
• Ability to align stakeholders with different viewpoints around a clear roadmap.
• Very good German skills at C1 and English at C2 are required.

Responsibilities

• Develop and execute a strategic product roadmap for Customer Care.
• Identify opportunities and test ideas quickly with AI prototypes.
• Lead a cross-functional team through discovery, prioritisation and delivery.
• Standardise and automate operational processes with leadership.
• Measure impact using customer satisfaction, feedback, adoption and resolution quality.

Skills

Product management

Data-driven decisions

AI applications

Automation

Stakeholder management

Cross-functional collaboration

German language

English language

Tools

Salesforce Service Cloud

Job description

We're looking for

Join our innovative team at thermondo as a Product Manger (f/m/d and make a significant impact in reducing carbon footprints in private households.

We value proactive problem-solving, innovative technology solutions, and the ability to clearly communicate technical information across departments. If you are a passionate to leverage technology for a sustainable future, thermondo is the place for you.

If you enjoy this

• Developing and executing a strategic product roadmap for Customer Care, ensuring that customers receive fast, high-quality resolutions.
• Identifying the right opportunities, testing ideas quickly with AI prototypes and turning validated concepts into useful products.
• Leading a cross-functional team through discovery, prioritisation and delivery.
• Standardising and automating operational processes with the Customer Care leadership team, ensuring that new solutions work in day-to-day operations.
• Measuring the impact of your products through customer satisfaction, user feedback and adoption, as well as resolution times and quality, and continuously improving based on what you learn.

And recognise yourself here

• You have at least three years of experience as a Product Manager, ideally in Customer Care, Service, Support, After-Sales or a related operational environment.
• Customer Care products: You have built or improved products, workflows or digital experiences that help customers find answers or resolve issues.
• CRM systems: You have hands‑on experience with CRM systems. Experience with Salesforce Service Cloud is particularly relevant.
• AI applications: You have a strong curiosity about AI and initial practical experience with AI copilots, agents or comparable solutions in a product or operational context.
• Automation: You have standardised or automated processes to improve efficiency, quality or consistency.
• Data-driven product work: You use metrics, customer feedback and qualitative insights to prioritise opportunities and measure product impact.
• Stakeholder management: You can align business partners with different perspectives around a clear roadmap and make sound prioritisation decisions.
• Very good German skills at C1 level and English skills at C2 level are required.

What we have to offer

• In this role, you can expect an attractive compensation package starting from €62.000
• Join a team of Product Managers, Software Engineers, Designers, Data and Salesforce people who are excellent in their craft and are happy to share their knowledge and help you grow alongside them
• Our team is using the latest frameworks and is working with a modern tech stack to build powerful products for our customers, craftspeople, and internal teams
• Boost your skills with a dedicated annual learning budget to spend on conferences, courses or books
• Choose your own AI coding companion – we provide you with the license for the AI model or assistant of your choice
• We offer a challenge with purpose - the better our tech, the more people will live climate-neutral and the better the world becomes for future generations
• We offer a fantastic culture in the tech team and beyond
  • Modern office in the heart of Berlin
  • Work from home - up to 3 days a week
  • You receive an Urban Sports Club membership & nilo.health membership
  • You can lease a job bike or bring your dog one day/week
  • Corporate Benefits at more than 100 partners
  • 20% employer contribution to your pension and disability insurance

About us

Every application is welcome here - regardless of gender, nationality, ethnic and social background, religion, ideology, disability, age, sexual orientation or identity. We are convinced that everyone is valuable and deserves a fair chance.

Software has always been part of thermondo’s DNA. We have been the first to digitize trade a decade ago. Today, our proprietary software enables 800 thermondinos to scale the heating transition in Germany. But we want more. We want to enable fully digitized and smooth customer journey ensuring that all processes are coming together: commercial funnel, procurement, product, supply chain, project management, finance, dispatch, HR planning as well as customer facing offerings for maintenance and home energy management.

Our product & tech teams in Xberg - the heart of Berlin - are a highly diverse and multicultural bunch. They make sure that we can make a difference and scale the energy transition in Germany and work closely together with all departments.

Join our product & tech teams and pave the way for climate neutral living.