Product Manager, Courier Delivery Experience

Meyandy LLC; Berlin; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Wolt in Berlin is seeking a Product Manager for the Courier and Delivery Experience (CDX) team. You will shape the courier and consumer delivery experiences, from onboarding couriers to dropping orders at customers' doors, partnering with engineering, design, and operations to raise satisfaction and efficiency.

The role requires a proven PM track record in cross-functional work, a user-centric mindset, and the ability to translate business goals into actionable delivery features with measurable

Qualifikationen

• Several years of product management experience in consumer-facing products.
• Proven ability to lead cross-functional teams across engineering, design, and ops.
• Strong track record of defining and delivering OKRs and roadmaps.

Aufgaben

• Define the vision and roadmap for courier and delivery experiences across multiple projects.
• Collaborate with engineering, design, data, and operations to execute initiatives.
• Shape the live delivery experience for courier partners, merchants, and customers.
• Set and measure meaningful OKRs aligned with the company strategy.

Kenntnisse

Product management

Consumer-facing

User-centric design

Cross-functional leadership

OKRs

Stakeholder management

Delivery experience

Jobbeschreibung

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We seek a Product Manager to join our Courier and Delivery Experience (CDX) team. This role will focus on ensuring world-class courier and consumer delivery experiences while continually evolving the delivery process with a future-oriented mindset. The Courier and Delivery Experience team owns the experiences that elevate every Wolt delivery, from the moment a courier opens the app to every order they accept, all the way to dropping an order off at the customer's doorstep.

The team sits at the intersection of a multi-sided marketplace product, real-world operations, and safety, and the work directly moves how reliable Wolt feels to consumers and how satisfied our couriers are when delivering. You will play a crucial role in shaping the courier experience, ensuring that our couriers feel valued and supported while enhancing the efficiency of deliveries. By blending operational expertise with a deep understanding of courier needs, you will improve the user journey from onboarding couriers to completing deliveries. From designing new features that boost courier satisfaction to refining delivery processes, your work will contribute to key metrics across courier engagement, performance, and satisfaction. You will also be influential in shaping the evolution of the live delivery experience for our courier partners, the merchant courier interaction at pickup and the consumer courier interaction at the doorstep via the Courier app surfaces.

The ideal candidate will have an exceptional track record in product management, with proven success in working with cross-functional teams across engineering, design, product, and operations. You will define the vision and roadmap for courier and delivery experiences across multiple projects. Working in partnership with business stakeholders, you will also collaborate on cross-team initiatives, contributing to the broader business strategy while ensuring a deep understanding of the courier experience.

Our humble expectations

You could come to this role from various backgrounds, but ideally, you bring:

• Several years of experience in product management, specializing in consumer-facing products
• Expertise in developing user-centric products, with the ability to address complex user experience-related challenges
• Demonstrated expertise in supporting cross-functional teams and fostering operational excellence in fast-paced, high-demand industries
• Proven track record in building products influencing cross-functional teams, including engineering, data, design, and operations
• High ownership and collaborative capabilities, making thoughtful decisions, and focusing on product details to ensure execution aligns with the vision
• Strong ability to define, execute, and measure meaningful OKRs, ensuring alignment with company-wide goals and fostering bottom-up alignment from your team
• Ability to focus on the bigger picture, creating solutions that benefit couriers, operations, and customer experiences across the organization
• Excellent stakeholder management skills, able to work effectively with diverse internal teams and external partners, while confidently engaging with leadership in a high-visibility role

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs.

Product Manager, Courier Delivery Experience — Wolt - English, Berlin.