Product Manager, Courier Delivery Experience

United States Digital Space LLC; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

United States Digital Space LLC is seeking a Product Manager to enhance the Courier and Delivery Experience in Berlin. The role focuses on improving delivery processes and ensuring excellent courier experiences across multiple platforms.

With responsibilities that include managing user-centric products and collaborating with cross-functional teams, the position offers a dynamic challenge for those passionate about delivery innovations. An inclusive company culture and growth opportunities are integral to this role.

Qualifikationen

• Several years of experience in product management specializing in consumer-facing products.
• Expertise in developing user-centric products and addressing complex user experience challenges.
• Proven track record in building products that influence cross-functional teams.

Aufgaben

• Ensure world-class courier experiences and enhance delivery efficiency.
• Shape the live delivery experience for couriers and consumers.
• Define and measure meaningful OKRs aligned with company goals.

Kenntnisse

Product management

User-centric product development

Cross-functional team collaboration

Operational excellence

Stakeholder management

Jobbeschreibung

Product Manager – Courier and Delivery Experience (CDX)

About Wolt: At Wolt, we create technology that brings joy, simplicity, and earnings to neighborhoods around the world. In 2014 we started with delivery of restaurant food, and today we are building the delivery of (almost) everything, operating in over 500 cities in 30 countries. In 2022 we joined forces with DoorDash and together we keep dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you will learn more, build more, and ship more than in most other companies. You'll face challenges and enjoy the process. If you're a self‑starter with drive and an entrepreneurial spirit, this could be the ride of your life.

We seek a Product Manager to join our Courier and Delivery Experience (CDX) team. This role will focus on ensuring world‑class courier and consumer delivery experiences while continually evolving the delivery process with a future‑oriented mindset. The team owns the experiences that elevate every Wolt delivery—from the moment a courier opens the app to every order they accept, all the way to dropping an order off at the customer’s doorstep. The team sits at the intersection of a multi‑sided marketplace product, real‑world operations, and safety, directly impacting how reliable Wolt feels to consumers and how satisfied our couriers are while delivering.

You will play a crucial role in shaping the courier experience, ensuring that our couriers feel valued and supported while enhancing the efficiency of deliveries. By blending operational expertise with a deep understanding of courier needs, you will improve the user journey from onboarding couriers to completing deliveries. From designing new features that boost courier satisfaction to refining delivery processes, your work will contribute to key metrics across courier engagement, performance, and satisfaction. You will also be influential in shaping the evolution of the live delivery experience for our courier partners, the merchant‑courier interaction at pickup and the consumer‑courier interaction at the doorstep via the Courier app surfaces.

Qualifications

• Several years of experience in product management, specializing in consumer‑facing products
• Expertise in developing user‑centric products, with the ability to address complex user experience‑related challenges
• Demonstrated expertise in supporting cross‑functional teams and fostering operational excellence in fast‑paced, high‑demand industries
• Proven track record in building products influencing cross‑functional teams, including engineering, data, design, and operations
• High ownership and collaborative capabilities, making thoughtful decisions and focusing on product details to ensure execution aligns with the vision
• Strong ability to define, execute, and measure meaningful OKRs, ensuring alignment with company‑wide goals and fostering bottom‑up alignment from your team
• Ability to focus on the bigger picture, creating solutions that benefit couriers, operations, and customer experiences across the organization
• Excellent stakeholder management skills, able to work effectively with diverse internal teams and external partners while confidently engaging with leadership in a high‑visibility role

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.

Commitment to Diversity and Inclusion

We are committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.