Product Director – Conversational AI CS & Pharma Advisory (m/f/d) Berlin Posted on 14.05.2026

Redcare Pharmacy; Berlin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Redcare Pharmacy in Berlin is seeking a Product Director for Conversational AI to lead the transition towards AI-powered customer service. This role involves managing the end-to-end product strategy across chat, voice, and self-service functionalities while leading a team of Product Managers. The ideal candidate will have experience in AI systems within healthcare and a strong ability to drive collaboration across various teams such as operations, engineering, and data science. Join us in creating valuable, innovative customer experiences.

Qualifications

• Experience in leading product strategies for AI systems in a healthcare context.
• Proven ability to manage cross-functional teams and drive collaboration.
• Strong understanding of customer interactions and AI technology.

Responsibilities

• Lead the shift toward AI-powered customer service and advisory.
• Oversee end-to-end product strategy across chat, voice, and self-service.
• Drive collaboration among operations, engineering, and data science teams.

Job description

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting‑edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role:

At Redcare, millions of customer interactions span from simple order questions to complex pharma advisory — and we are transforming how these are handled through AI. In this role, you will lead the shift toward AI-powered customer service and advisory, building systems that are fast, accurate, and safe in a healthcare context.

As Product Director for Conversational AI, you will own the end-to-end product strategy across chat, voice, and self‑service, while leading a team of Product Managers and driving cross‑functional collaboration across operations, engineering, and data science. This is a highly impactful leadership role where you shape how customers interact with Redcare at scale.