Process & AI Transformation Manager (all genders)

3200 Accenture GmbH Company; Kronberg im Taunus; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible work styles

Continuous learning & certifications

Global AI platform access

Zusammenfassung

Accenture GmbH is seeking a transformation design professional to lead end-to-end AI-enabled processes across industries. You will shape future-state processes, specify adoption plans, and drive operating model changes while collaborating with cross-functional teams.

The role emphasizes client engagement, benchmarking, and AI integration design to deliver practical, credible transformations and high-impact business outcomes.

Qualifikationen

• Extensive experience in process excellence, process redesign, or management consulting.
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership.
• Proven track record building benchmarking analyses and change-impact assessments.
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation.
• Experience designing future-state processes with AI to reinvent the way the work is done.
• Extensive experience of integrating AI and automating business process design.
• Deep expertise scoping and delivering project work in at least one industry domain.

Aufgaben

• Embed AI into future state design for clients and for team workflows.
• Lead future-state process specification, AI integration design, operating model changes, and adoption planning.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership.
• Manage day-to-day client relationships and issue resolution.
• Coach junior practitioners on process redesign methods and AI topics.
• Embed AX Design principles into process specifications, including agent autonomy and handoff quality.

Kenntnisse

Process excellence

Process redesign

Management consulting

Client workshops

Benchmarking analyses

AI-assisted tools

AI design principles

Industry domain knowledge

Operating model changes

AI integration design

Ausbildung

Bachelor's Degree or equivalent

Tools

AI platforms

AI tools

Jobbeschreibung

Your Mission

Your Mission You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transfloatation. You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

Daily Work

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation. Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area. Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution. Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates. Facilitate design thinking sessions and co-creation workshops with cross-functional client teams. Connect operating model to future-state processes to drive transformation approaches that are practical and credible. Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas. Contribute to business development by qualifying opportunities and co-authoring proposals. Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design. Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Who You Are

• Extensive experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record building benchmarking analyses and change-impact assessments
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
• Extensive experience of integrating AI and automating business process design
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
• Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality
• Bachelor's Degree or equivalent

Preferred Qualification

Understands AI strategy, ecosystem choices and how AI can transform business processes

What We Offer

• The opportunity to shape industry-leading transformations where AI, technology, and human capability converge.
• Access to innovative AI platforms, advanced technologies, and global expertise across industries and functions.
• Continuous learning, certifications, and professional development opportunities focused on digital transformation and AI.
• Flexible ways of working that help you balance career growth, personal development, and wellbeing.
• A collaborative, inclusive environment where your ideas influence how organizations work in the future.

The Accenture Culture

Here, YOU are the catalyst for change

Your unique combination of skills, personality, and aspirations sets you apart. When distinct talents, strengths, and perspectives merge, the result is nothing short of extraordinary: ideas that propel the world forward.

This is why we champion diversity and personal development at Accenture.

Create a working environment where you truly thrive; with responsibilities that resonate deeply; with a workload that is perfectly aligned with your capabilities; and methods that are tailored to your objectives.

How you wish to connect, further your development, and personally evolve rests in your hands.

This is your career. We are mere facilitators, helping you shape it exactly as you envision.

Erklärung zur Chancengleichheit am Arbeitsplatz Wir sind der Meinung, dass niemand aufgrund seiner Andersartigkeit diskriminiert werden sollte. Alle Einstellungsentscheidungen werden unabhängig von Alter, Rasse, Glaubensbekenntnis, Hautfarbe, Religion, Geschlecht, nationaler Herkunft, Abstammung, Behinderung, Veteranenstatus, sexueller Orientierung, Geschlechtsidentität oder -ausdruck, genetischen Informationen, Familienstand, Staatsbürgerschaft oder anderen gesetzlich geschützten Kriterien getroffen. Unsere große Vielfalt macht uns innovativer, wettbewerbsfähiger und kreativer und hilft uns, unsere Kunden und unsere Gemeinschaften besser zu betreuen.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com