Principal, Strategy & Ops (Transformation)

Delivery Hero SE; Berlin; Ibrido; EUR 120.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid Berlin campus 2 days a week

27 days holiday with extra days in 2nd

Educational budget 1,000 €

Language courses

Parental support

Udemy Business access

Team wellbeing activities

Descrizione del lavoro

Delivery Hero SE in Berlin seeks a Principal, Strategy & Ops to drive the evolution of the Global Service Operations organization. You will own the Target Operating Model and lead cross-entity teams across international markets.

The role demands strategic vision, structured execution, and change leadership, with responsibility for roadmaps, workshops, and governance. This is a high-impact, hybrid role based at our Berlin campus with travel as needed.

Competenze

• 7+ years of progressive experience in management consulting, strategy or project management in fast-paced tech or e-commerce.
• Proven track record leading complex cross-functional projects with governance.
• Exceptional critical-thinking and ability to translate high-level problems into strategic roadmaps.
• Advanced analytical skills; model complex business and financial scenarios.
• Proven experience influencing senior leadership and collaborating across global teams.
• Experience with data querying languages is a plus.

Mansioni

• Design, establish and lead the transformation PMO for the global operating model.
• Operationalize the target operating model and define decision frameworks.
• Harmonize and embed standardised ways of working across entities.
• Design and lead executive workshops with senior leadership to align on priorities.
• Translate the vision into phased roadmaps with milestones and resource needs.

Conoscenze

Strategy & Ops leadership

Cross-functional project leadership

Executive stakeholder management

Analytical decision-making

Change management

Data-driven problem solving

Strumenti

SQL

BigQuery

Descrizione del lavoro

Company Description

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It's this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you're curious, collaborative and ready to dive deep into meaningful work, you'll fit right in.

Job Description

Job Ref ID: JR0086365 Please note that we can only consider applications from internal candidates who are currently based in Europe or MENA. Relocation and immigration/visa support are not available for this role.

This is a global role within the Service Operations global team. working alongside colleagues across Delivery Hero's international markets and reporting into the Strategy & Enablement pillar.

We are looking for a high-caliber Principal, Strategy & Ops to drive the strategic evolution and operational alignment of our newly established Global Service Operations organization.

In this role, you will be the primary owner of the Target Operating Model (TOM) and spearhead the next phase of implementation, establishing unified ways of working across Delivery Hero. You will own the strategic roadmap, design structured implementation phasings, facilitate leadership workshops, and lead cross-entity teams to achieve our target end-state.

This is a high-impact role requiring a mix of strategic vision, structured execution, executive presence and change leadership. If you thrive on bringing order to complexity, driving alignment across multi-brand environments, and embedding scalable ways of working across global teams, this role is for you.

Key Responsibilities

• PMO & Strategic Governance: Design, establish and lead the transformation PMO for the global operating model, tracking strategic milestones, managing dependencies and mitigating risks.
• TOM Operationalization: Operationalize the target operating model while continuously refining process design. Map complex workflows, resolve bottlenecks, and define decision frameworks (RACI/RAPID) for transitional states and newly emerging operations.
• Global Standardization & Ways of Working: Harmonize and embed unified operational standards, execution frameworks, and common ways of working across all entities to drive cross-market efficiency.
• Executive Workshop Facilitation & Alignment: Design and lead strategic workshops and alignment sessions with senior global and entity leadership to resolve operational bottlenecks, iterate on operational gaps and secure executive consensus.
• Strategic Phasing & Implementation Roadmaps: Translate the target vision into phased execution roadmaps, establishing concrete rollout milestones, resource requirements, and critical path activities for entity adoption.

Qualifications

• 7+ years (excl. internships) of progressive experience in management consulting, strategy or project management roles within fast-paced tech or e-commerce environments
• Proven track record of leading complex, cross-functional projects, establishing program governance frameworks, and driving change management and tool/workflow adoption
• Exceptional critical-thinking skills, capable of taking broad directives and translating ambiguous, high-level business problems into strategic execution roadmaps.
• Advanced analytical skills with a high degree of comfort modeling out complex business and financial scenarios, leveraging both quantitative data and situational judgment to make recommendations and drive strategic decisions.
• Proven track record of working with and influencing senior leadership/C-level executives, with strong interpersonal skills to drive cross-functional alignment across culturally diverse global teams.
• Experience with SQL, BigQuery, or other data querying languages used to extract insights, scale operational tooling and evaluate performance metrics is considered a plus

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins