Principal Product Success Architect

ServiceNow; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading tech company in AI solutions seeks a candidate for a role focused on delivering ServiceNow GenAI capabilities and providing technical guidance to customers. The ideal candidate will have significant experience with the ServiceNow platform and a strong background in technology advisory roles, particularly in AI and Machine Learning. The role supports remote work options.

Qualifikationen

• 3 years of ServiceNow Platform experience required.
• 5 years in technology advisory role preferred.
• Willingness to travel up to 50% annually.

Aufgaben

• Deliver ServiceNow GenAI solutions to customers.
• Provide technical guidance for ServiceNow technologies.
• Lead GenAI enablement programs.

Kenntnisse

ServiceNow Platform experience

Artificial Intelligence

Machine Learning

Data Science

Analytical skills

Communication skills

Problem-solving skills

Agile methodologies

Cross-functional teamwork

Ausbildung

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

Tools

Kubernetes

Google Cloud Platform

Cassandra

AWS

Cloud Architecture

Jobbeschreibung

Responsibilities

• Hands‑on delivery of ServiceNow GenAI capabilities to customers
• Providing technical advice and guidance to customers on how to best utilize ServiceNow GenAI technologies to achieve their business objectives
• Collaborate with cross‑functional teams including sales, marketing and product development to ensure the successful deployment of ServiceNow GenAI solutions
• Lead GenAI enablement programs for the broader Customer Excellence organization
• Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization
• Stay up‑to‑date with industry trends and emerging technologies in the field of GenAI and apply this knowledge to continuously improve and evolve ServiceNow Impact GenAI accelerator offerings
• Contribute to thought leadership and point‑of‑view documents, white papers, knowledge base articles and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader Impact Delivery organization customers and partners
• Creation of HealthScan Definitions to evaluate GenAI readiness and GenAI platform health

Qualifications

• 3 years of ServiceNow Platform experience
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired
• At least 5 years of experience in a technology advisory role with a focus on Artificial Intelligence, Machine Learning, or Data Science is preferred
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions
• Excellent communication and interpersonal skills with the ability to effectively communicate technical concepts to non‑technical audiences
• Strong analytical and problem‑solving skills
• Ability to work effectively in a fast‑paced dynamic environment
• Familiarity with Agile methodologies and experience working in an Agile environment
• Experience working with cross‑functional teams including data scientists, engineers, sales and marketing professionals
• Strong industry connections and network with the ability to leverage relationships to drive business growth and partnerships
• Customer‑focused mindset and commitment to delivering high‑quality results
• Must be able to travel up to 50% annually

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work: Yes

Employment Type: Full-time

Key Skills

Kubernetes,S3,Google Cloud Platform,Cassandra,System Architecture,Redshift,AWS,Cloud Architecture,NoSQL,UML,Kafka,Distributed Systems

Experience: years

Vacancy: 1