Principal Market Developer Loyalty Program - Western Europe (Maternity Cover) ( all genders)

Zalando GmbH; Berlin; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Employee shares program

Hybrid working model (60% remote)

Relocation assistance

Zusammenfassung

Zalando GmbH is seeking a Principal Market Developer Loyalty to co-create and execute long-term loyalty strategies tailored to Western Europe, focusing on France, Netherlands, Belgium, and Luxembourg. You will partner with local market teams and senior leadership to ensure programs resonate with customer needs and market dynamics.

Expect to lead high-impact loyalty initiatives end-to-end, promote inclusive leadership, and drive customer engagement through data-driven decisions.

Qualifikationen

• 6+ years of experience in Consulting, E-commerce, FMCG, or a similar field with a focus on Strategy or Business Development.
• Strong understanding of local market dynamics in Western Europe (France, Netherlands, Belgium, Luxembourg).
• Experience presenting to senior management and driving strategic initiatives.

Aufgaben

• Develop and implement long-term loyalty strategies aligned with local market needs.
• Lead market-level loyalty initiatives from concept to execution.
• Collaborate with local market teams and senior leadership to drive adoption and impact.
• Translate insights into actionable projects for NL, BE, LU markets.

Kenntnisse

Market strategy

Stakeholder management

Data analysis

Project management

Jobbeschreibung

As a Principal Market Developer Loyalty for Zalando's loyalty program (Zalando Plus), you will partner closely with the local market teams to develop and implement the long-term strategy for our new loyalty initiatives on a market level. Your focus will be on optimizing the program to meet the specific needs and expectations of customers in Western Europe (France, Netherlands, Belgium, Luxembourg). You will play a key role in driving the program's success by ensuring it resonates with local market dynamics and customer preferences.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

Develop a deep understanding of local market conditions, customer expectations, and competitive environments. Use these insights to drive strategic decisions for the loyalty program.

Lead the development of long-term loyalty strategies for Netherlands, Belgium, and Luxembourg. Translate these strategies into actionable initiatives and projects.

Drive alignment across teams to support the implementation of our loyalty strategies on a market level. Lead high-priority loyalty initiatives from concept to execution, ensuring they meet market-specific needs.

Work closely with senior management, including top-level executives, to present findings, propose strategies, and lead the implementation of loyalty initiatives end-to-end.

Promote an inclusive and diverse team environment, ensuring that all voices are heard and valued.

You have 6+ years of experience in Consulting, E-commerce, FMCG, or a similar field, with a strong focus on Strategy or Business Development.

You have a deep passion for ecommerce, fashion, and loyalty programs, with an understanding of how to drive customer engagement and retention through loyalty initiatives.

You bring extensive expertise in understanding the local consumers, competitive landscape, and market dynamics in France, Netherlands, Belgium, Luxembourg.

You have a proven ability to develop strategic initiatives and present them to senior management.

Your analytical skills allow you to solve complex problems with innovative and high-quality solutions.

You are able to analyse data sets and reports yourself and can build strategic recommendations based on your findings.

You can take initiative, manage deadlines, and carry multiple projects to completion, ensuring that loyalty strategies are effectively implemented and continuously improved.

You are an authentic, mission-driven individual who excels in managing senior stakeholders and navigating complex environments.

You have excellent English language skills, both written and spoken. Language skills from one of the regions mentioned is a plus.

OUR OFFER

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• Two paid volunteering days a year
• In a hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching are available
• Drive your development through our training platform and biannual peer-to-peer review