Principal Market Developer Loyalty Program - Western Europe (Maternity Cover) ( all genders)

Zalando SE; Berlin; Hybrid; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Employee share program 40% off fashion

Two paid volunteering days a year

Hybrid working with up to 60% remote

Relocation assistance

Health and wellbeing options

Zusammenfassung

Zalando SE is seeking a Principal Market Developer Loyalty to shape the long-term loyalty program strategy for Western Europe, aligning with local market dynamics in NL, BE and LU. You will translate insights into actionable initiatives, lead cross-team projects, and work closely with senior leadership to ensure end-to-end delivery of loyalty initiatives.

This role emphasizes strategic development, stakeholder collaboration, and a passion for fashion ecommerce, with a hybrid work model and

Qualifikationen

• 6+ years in Consulting, E-commerce, FMCG or related fields with focus on Strategy or Business Development.
• Strong interest in ecommerce, fashion and loyalty programs.

Aufgaben

• Develop deep understanding of local market conditions and customer expectations.
• Lead long-term loyalty strategies for NL, BE, LU and translate into executable initiatives.
• Drive cross-team alignment and end-to-end implementation of loyalty initiatives.
• Present findings and strategic recommendations to senior management.

Kenntnisse

Market strategy

Loyalty programs

Stakeholder management

Data analysis

Executive presentation

English communication

Jobbeschreibung

THE ROLE & THE TEAM As a Principal Market Developer Loyalty for Zalando's loyalty program (Zalando Plus), you will partner closely with the local market teams to develop and implement the long-term strategy for our new loyalty initiatives on a market level. Your focus will be on optimizing the program to meet the specific needs and expectations of customers in Western Europe (France, Netherlands, Belgium, Luxembourg). You will play a key role in driving the program's success by ensuring it resonates with local market dynamics and customer preferences.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Develop a deep understanding of local market conditions, customer expectations, and competitive environments.
• Use these insights to drive strategic decisions for the loyalty program.
• Lead the development of long-term loyalty strategies for Netherlands, Belgium, and Luxembourg.
• Translate these strategies into actionable initiatives and projects.
• Drive alignment across teams to support the implementation of our loyalty strategies on a market level.
• Lead high-priority loyalty initiatives from concept to execution, ensuring they meet market-specific needs.
• Work closely with senior management, including top-level executives, to present findings, propose strategies, and lead the implementation of loyalty initiatives end-to-end.
• Promote an inclusive and diverse team environment, ensuring that all voices are heard and valued.

WE'D LOVE TO MEET YOU IF

• You have 6+ years of experience in Consulting, E-commerce, FMCG, or a similar field, with a strong focus on Strategy or Business Development.
• You have a deep passion for ecommerce, fashion, and loyalty programs, with an understanding of how to drive customer engagement and retention through loyalty initiatives.
• You bring extensive expertise in understanding the local consumers, competitive landscape, and market dynamics in France, Netherlands, Belgium, Luxembourg.
• You have a proven ability to develop strategic initiatives and present them to senior management.
• Your analytical skills allow you to solve complex problems with innovative and high-quality solutions.
• You are able to analyse data sets and reports yourself and can build strategic recommendations based on your findings.
• You can take initiative, manage deadlines, and carry multiple projects to completion, ensuring that loyalty strategies are effectively implemented and continuously improved.
• You are an authentic, mission-driven individual who excels in managing senior stakeholders and navigating complex environments.
• You have excellent English language skills, both written and spoken.
• Language skills from one of the regions mentioned is a plus.

OUR OFFER

• Employee shares program 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• Two paid volunteering days a year
• In a hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching are available
• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets. Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to 50 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests. Our values do.More - our sustainability strategy

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