Principal Data Analyst (all genders) - Logistics Key Account Management

Zalando; Berlin; Presencial; EUR 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

27 days holiday +1 per year up to 30

40% off fashion and beauty products

Family support & pension

Employee shares programme

Wellhub and mental health support

2 volunteering days

Resumo da oferta

Zalando in Berlin seeks a Principal Analyst for the Logistics Key Account Management team. You will bridge commercial goals with logistics realities and drive data-driven decisions across Markets, Propositions and Operations.

You will act as the analytical authority for highly complex projects, define KPI targets, and collaborate with the Capabilities pillar to shape data needs and roadmaps. Strong SQL/Python skills and stakeholder management are essential.

Qualificações

• Extensive experience as a Data Analyst or BI Analyst in ecommerce/logistics.
• Advanced skills in statistics, data modeling, SQL/Python and Claude.
• Strong stakeholder management and the ability to translate data into insights and proposals.

Responsabilidades

• Act as the principal analytical authority for the KAM team on highly complex projects.
• Identify root causes for operational challenges and potential customer friction.
• Lead data-driven performance steering and KPI target setting across markets and propositions.
• Map data-driven service needs and support capability roadmaps with the Capabilities pillar.

Conhecimentos

SQL

Python

Statistics

Data modeling

Claude

Scientific research

Stakeholder management

Consulting

Ferramentas

Claude

Descrição da oferta de emprego

THE TEAM AND THE ROLE

The Logistics Key Account Management (KAM) Team acts as the strategic interface between Logistics Operations and our internal customers, namely Markets and Propositions. Our mission is to enable high-quality and reliable Logistics services so our customers can be successful within their competitive environments. We ensure a high-quality feedback loop, manage performance and KPIs in the interest of the account, and act as strategic advisors. In this Principal Analyst (all genders) role, you will be the analytical thought leader, bridging the gap between commercial goals and logistics realities, and empowering data-driven decision‑making across the matrix.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

Thought Leadership & Strategic Analytics: Act as the principal analytical authority for the KAM team. You will manage highly complex projects over a long time horizon and build an analytical edge in the logistics and propositions domain.

Complex Problem Solving & Root Cause Analysis: Facilitate the identification of root causes for operational challenges and potential customer friction.

Data-Driven Performance Steering: Lead the definition of targets for "outcome" KPIs. You will challenge operational performance, establish scalable review procedures, and drive the adoption of standards and mechanisms for continuous improvement.

Capability Advisory & Roadmap Facilitation: Act as a strategic partner to Markets, Propositions, and Logistics by mapping out data-driven service needs. You will support the discovery of new services, assess their impact, and work alongside the Capabilities pillar.

WE’D LOVE TO MEET YOU IF

You have extensive professional experience as a Data Analyst, Business Intelligence Analyst, or in a similar highly analytical role, ideally within e-commerce, retail, or logistics. You bring advanced technical skills in statistics, data modeling, SQL/Python, Claude and scientific research methodologies, capable of translating complex data sets into easily digestible insights and actionable decision proposals. You are a strategic thinker with excellent stakeholder management skills, capable of bridging the gap between Markets/Propositions, Logistics Operations, and the Logistics Capabilities pillar. You are comfortable acting as a consultant and sparring partner, challenging the status quo, and holding teams accountable for operational KPIs without running the end‑to‑end operations yourself.

OUR OFFER

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Family support, including counselling and dedicated services for parents and carers
• Company pension scheme
• Employee shares programme
• Health and wellbeing options, including Wellhub
• Mental health support and coaching
• Development through our training platform and biannual peer‑to‑peer review
• 2 paid volunteering days a year
• Relocation assistance (subject to prior agreement)

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds. We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential. We are committed to providing an exceptional and accessible candidate experience for everyone.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets. Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head‑to‑toe fashion to 50 million active customers through a team of diverse skill‑sets, cultural backgrounds, and interests. Our values do.More - our sustainability strategy Follow us on Instagram: instagram.com/insidezalando