Principal Business Development Manager, Enhanced Support

SAS; Frankfurt; Hybrid; EUR 110,000 - 140,000; Full time

Job summary

SAS is seeking a Principal Business Development Manager for Enhanced Support with German language skills to join our global team. You will drive revenue growth by developing a strong Enhanced Support pipeline and coordinating across sales, pre-sales, and delivery teams in a hybrid environment across Germany and Europe.

The role emphasizes relationship building with customers and internal stakeholders, crafting compelling proposals, and ensuring smooth transitions from contract to operations.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Minimum of eight years researching, analyzing and/or reporting information.
• Strong understanding of support processes and best practices, sales and customer success workflows.
• Excellent interpersonal and communication skills with stakeholders and senior management.
• Analytical mindset to interpret data and drive decisions.
• Strong business acumen aligned with SAS objectives.
• Proven ability to negotiate and influence across functions.

Responsibilities

• Assist sales teams to develop and close Enhanced Support opportunities.
• Develop and promote Enhanced Support strategies to drive recurring revenue.
• Present proposals and value propositions at senior management level.
• Support account teams from opportunity identification to contract closure.

Skills

Bachelor's degree

8+ years experience

Sales & CS processes

Interpersonal skills

Analytical mindset

Business acumen

Negotiation

Stakeholder management

SAS solutions familiarity

Education

Bachelor's degree in a relevant field

Job description

Principal Business Development Manager, Enhanced Support - German speaker & Principal Business Development Manager, Enhanced Support - Hybrid

We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job

As a Business Development Manager within the Global Enhanced Support Business Development and Operation sub function in the Global Enhanced division, you will be responsible for assisting sales teams to develop and manage a strong pipeline of opportunities resulting in revenue growth of the portfolio of Enhanced Support offerings globally. Driving revenue growth and adoption of Enhanced Support services is a key requirement for this role and will require developing and maintaining relationships with sales staff, customers, and internal and external stakeholders to ensure the successful positioning of Enhanced Support services for Cloud and Non-Cloud engagements. Involved in all stages of the sales cycle, you will work with account teams to identify new business opportunities, gather requirements, develop, and present proposals and value propositions, develop customer quotes and participate in contract negotiations.

As an Enhanced Support Business Development Manager, you will:

• Assist account teams to develop and close net new Enhanced Support pipeline and revenue opportunities.
• Work with account teams to proactively develop Enhanced Support sales strategies to drive recurring revenue in support of SAS software sales and renewals.
• Actively promote Enhanced Support services with customers and internal stakeholders.
• Participate in customer meetings to promote SAS and qualify, identify new opportunities for Enhanced Support.
• Prepare and deliver presentations and 'sales pitches' to a senior management level, both within SAS and with Customers.
• Work with account teams to pro-actively manage Enhanced Support opportunities through all stages in the sales process.
• Ensure that signed contracts are smoothly transitioned to operational teams and systems.
• Identify demand for new support offerings, build 'sales-friendly' compelling collateral to support demand and build net new Enhanced Support pipeline and revenue.
• Develop new and repeatable business for the Global Enhanced Support business working with other functions to position these offerings appropriately through the development of compelling proposals.
• Establish ongoing, strong relationships with customers and internal stakeholders to develop long term partnerships based on trust and credibility that drive a roadmap of Enhanced Support services.
• Develop and maintain a productive relationship with software and SAS Cloud sales teams, working collaboratively on account goals and objectives, including alignment with pre-sales and customer success teams on messaging and the value proposition to the customer.
• Provide business development support to ongoing Enhanced Support sales opportunities by maintaining continuity with customers, sales, and delivery teams over the contract term.
• Develop and share all relevant content to capture and maintain best practices.

Work Location(s)

Heidelberg/Frankfurt/Munich, Germany

Required qualifications

• Bachelor's degree in a relevant field or relevant experience
• Minimum of eight years of experience researching, analyzing and/or reporting information related to specific area of assignment.
• Strong understanding of support processes and best practices, thorough understanding of Sales, Customer Success, Consulting processes
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with clients, internal teams, and senior management
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions
• Strong business acumen and ability to align global support activities with broader Support & SAS Company business objectives
• Demonstrated ability to identify process optimization and recommend service improvements

Additional competencies, knowledge and skills

• Strong business acumen and ability to align Enhanced Support services with customer requirements and with broader Support & SAS Company business objectives.
• Strong negotiation and influencing skills.
• A clear understanding of sales strategies, strategic selling and negotiating skills in addition to an excellent knowledge of SAS solutions and services, architecture, and resources.
• Excellent understanding of SAS Support processes and best practices.
• Clear understanding of Sales, Customer Success, R&D & SAS Cloud Team processes.
• Strong interpersonal and communication skills, with the ability to build strong relationships with clients, internal teams, and senior management.
• Strong presentation and facilitation skills.
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.
• Good conflict resolution and objection handling skills.
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

You are welcome here.

At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS is an equal opportunity employer. To qualify, applicants must be legally authorized to work in Germany, and should not require, now or in the future, sponsorship for employment visa status. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [e-mail]. Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more. #LI-HYBRID #LI-MS1 #SAS