Practicum HR Sales & Service

Telekom; Karlsruhe; Hybrid; EUR 8,900 - 13,000; Part time

Benefits offered by this job

Attractive compensation (internship)

Flexible working hours & mobile work

Real practical experience

Mentoring & team support

Modern IT equipment

Networking opportunities

Job summary

Deutsche Telekom Service GmbH in Karlsruhe offers a student internship in HR Sales & Service for 6 months starting 01.12.2026. You will support HR processes, help prepare data analyses and reports, and engage with internal customers to maintain service quality.

The role emphasizes MS Office proficiency, data visualization, and collaboration with HR Business Partners. A strong team mindset and fluent German and English are expected.

Qualifications

• Studying economics or a comparable course of study, or in a gap year.
• Strong MS Excel and PowerPoint skills.
• Interest in HR metrics and data reporting.
• Very good written and spoken German and English skills.

Responsibilities

• Support HR Sales & Service team in day-to-day operations.
• Prepare HR reports, key figures and presentations using MS Office.
• Assist with handling internal customer inquiries with high service orientation.
• Contribute to internal process optimization and participation in HR projects.

Skills

MS Office

HR data analysis

Communication & service

Initiative & self-management

Teamwork

German & English language skills

Education

Economics or related field (or gap year)

Tools

SAP HCM

Workday

Personio

Power BI

Advanced Excel (Pivot tables)

Job description

# Practicum HR Sales & ServiceKarlsruheStudent internshipInternshipDeutsche Telekom Service GmbH## About this job**Internship at Deutsche Telekom** Do you want to put the theory you have learned into practice and experience and help shape the digital world of tomorrow today? Then you've come to the right place! We can make and copy coffee ourselves; we are looking for interns like you who want to advance the connected world every day with team spirit, a willingness to innovate and perform!**Deutsche Telekom Service GmbH** Impress customers — with service and performance! This challenge challenges us anew every day. We are the voice of the Group and advise our customers over the phone. Professional, quick and easy. Become a “customer enthusiast” too and find out why the callTelekom centers are real service centers!**Your tasks** As an intern (m/f/d) in HR Sales & Service, you will support our team from **01.12.2026 for 6** months at our location in Karlsruhe. In this role, you will gain comprehensive insights into operational HR processes, support service-oriented HR topics and actively contribute to the preparation of HR data analyses and reports.* Active participation in the day-to-day business of HR Sales & Service as well as support for HR Business Partners* Preparation and preparation of HR reports, key figures and presentations using MS Office (in particular Excel and PowerPoint)* Involvement in optimising internal service and personnel processes* Handling internal customer inquiries with a high level of service orientation* Support with administrative tasks and special projects in the human resources sector**Your profile** Are you studying economics, a comparable course of study or are in a gap year.You also have the following knowledge and skills:* **MS Office skills**: Experienced use of common applications, in particular profound knowledge of Excel and PowerPoint* **HR data analysis & reporting**: Interest in HR figures and pleasure in preparing and analyzing data* **Strong communication skills & service orientation**: Enjoyment of direct contact with internal interfaces and a keen sense for customer and service needs* **Initiative & self-employment: A proactive, structured way of working with a high level of motivation to contribute your own** ideas* **Ability to work** in a team: Distinctive team spirit and enjoyment of working in partnership in the HR environment* **Language skills**: Very good written and spoken German and English skills**That rounds off your profile** * First practical experience (e.g. through previous internships or working student jobs) in an HR environment or in customer service* Basic knowledge of using HR management systems or HR software (e.g. SAP HCM, Workday, Personio)* In-depth knowledge of data analysis or visualization (e.g. Power BI or advanced Excel functions such as pivot tables)* Enthusiasm for modern HR trends and digital HR processes**What we offer** * **Attractive compensation:** A fair and standard internship salary for your commitment* **Flexible working hours & mobile working:** Make your day flexible with flexitime and home office options* **Real practical experience:** independent tasks and exciting insights into HR processes from day one* **Mentoring & team spirit:** An open, supportive team and a permanent contact person for your personal growth* **Modern working environment:** modern IT equipment and a well-connected location in Karlsruhe* **Network:** Valuable contacts for your future career path and insights into cross-functional projectsThis position is also available on a part-time basis.Severely disabled people are given priority if they are equally qualified.