Personal Assistant

Cyfoeth Naturiol Cymru; Germany; Hybrid; EUR 36,000 - 45,000; Full time

Benefits offered by this job

Civil Service Pension Scheme

28 days annual leave, rising to 33

Weekly wellbeing hour

Professional development opportunities

Job summary

Cyfoeth Naturiol Cymru is seeking a proactive Personal Assistant to support the Executive Director of National Operations and the Leadership Team. You will manage diaries, coordinate across the admin services, and arrange travel, enabling efficient day-to-day operations.

The role requires excellent organisational, written and verbal communication skills, with the ability to build relationships with senior stakeholders and ensure GDPR-compliant handling of sensitive matters.

Qualifications

• 4 GCSE's Grade A*-C (including Maths and English/Welsh) Or NVQ Level 2 in Administration Or Other equivalent.
• Experience in all Microsoft Office applications ie. Word, Excel, PowerPoint and Outlook.
• Broad knowledge of NRW and its functions and how the organisation operates.
• Relevant experience of working in an administration or PA role supporting senior level managers and stakeholders, including experience of dealing with highly sensitive matters.
• Excellent organisational skills with the ability to plan, organise and prioritise work effectively.
• Excellent interpersonal and verbal communication skills with the ability to communicate professionally at all levels, to build strong stakeholder relationships with senior executives, politicians and others.
• Excellent accurate written skills ie. drafting letters and reports.
• Knowledge of current local and national issues relevant to Natural Resources Wales and an understanding of how these may impact the role and the work of the Executive Director and Leadership Team.

Responsibilities

• Fulfil the role of Personal Assistant to your ET or LT, supporting and co-ordinating your ET's or LT's workflow to enable optimum use of time, managing diaries, monitoring and organising to co-ordinate with the wider administration services teams, and arranging travel and booking accommodation.
• Provide secretariat support at various meetings and boards (including working cross-directorate as necessary).
• Develop good working relationships internally and externally with all key stakeholders including the offices of AMs, MPs and senior executives from partner organisations at a local and national level as needed in order to co-ordinate complex responses within your area of work.
• Dealing with enquiries and acting as first point of contact for more complex enquiries (internal and external), ensuring courtesy and confidentiality and adherence with GDPR.
• Be the business administrator for your management team, including co-ordinating the management of risk, actions, decision and issue logs, recruitment decisions and communications.
• Manage and lead the co-ordination of specific Corporate or Directorate work.
• Research and preparation of documents and presentations and other material to support the work of your directorate.
• Provide interpretation and analysis of a range of information, including ensuring political implications are considered where appropriate to assist in decision making.
• Support effective governance of the business of your management team.

Skills

Excellent organisational skills

Interpersonal and verbal communication

Written communication

Managing priorities

Stakeholder relationship management

Education

GCSEs A*-C including Maths and English/Welsh

NVQ Level 2 in Administration or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Job description

Join a friendly and supportive team where no two days are the same. As a Personal Assistant, you will work closely with colleagues across the team to provide high-quality administrative and business support to the Director and Leadership team, helping to ensure the smooth running of day-to-day operations.

This is a varied and fast-paced role that requires someone who is proactive, adaptable and organised. Rather than supporting one individual, you'll work collaboratively across the team, providing seamless cover for colleagues when needed and contributing to shared priorities. You'll be encouraged to take initiative, volunteer for tasks and play an active role in supporting the wider team.

We're looking for someone with strong administrative or Personal Assistant experience who can quickly build relationships, manage competing priorities and deliver excellent support from day one. In return, you'll join a team that values collaboration, flexibility and wellbeing, where colleagues support one another and take pride in the important work they do.

An interest in the work of Natural Resources Wales would be beneficial, but most importantly, we're seeking a motivated team player who enjoys working in a dynamic environment and making a real difference behind the scenes.

We welcome applications from candidates seeking part-time working arrangements, and flexible working options will be considered. This post is fixed term until 31/03/2027.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

Interviews will take place on 23/11/2026 through Microsoft Teams.

About us

You’ll be joining a close-knit and supportive team of Personal Assistants who work together to provide high-quality support to the Executive Director of National Operations and the wider Leadership Team. Led by an Executive Assistant, our team works collaboratively, sharing knowledge, supporting one another through busy periods, and ensuring colleagues always have the cover and flexibility they need to succeed. As part of the team, you’ll also be connected to a wider network of Personal Assistants and Executive Assistants from across Natural Resources Wales, creating opportunities to learn, build relationships and share best practice.

At Natural Resources Wales, collaboration, continuous improvement and supporting each other's wellbeing are at the heart of how we work. We operate in a flexible way, with most of the team working remotely, regular virtual catch-ups, and monthly opportunities to come together in one of our offices across Wales. We also connect with the wider Personal Assistant and Executive Assistant community through dedicated learning and team-building events throughout the year, helping us develop our skills, strengthen our networks and celebrate our achievements together.

By joining us, you'll become part of an organisation that plays a vital role in protecting and enhancing Wales' natural environment. You'll be working alongside dedicated colleagues who are passionate about making a difference, while enjoying the support, flexibility and team spirit that make Natural Resources Wales a great place to work.

What you will do

• Fulfil the role of Personal Assistant to your ET or LT, supporting and co-ordinating your ET's or LT's workflow to enable optimum use of time, managing diaries, monitoring and organising to co-ordinate with the wider administration services teams, and arranging travel and booking accommodation.
• Provide secretariat support at various meetings and boards (including working cross-directorate as necessary).
• Develop good working relationships internally and externally with all key stakeholders including the offices of AMs, MPs and senior executives from partner organisations at a local and national level as needed in order to co-ordinate complex responses within your area of work.
• Dealing with enquiries and acting as first point of contact for more complex enquiries (internal and external), ensuring courtesy and confidentiality and adherence with GDPR.
• Be the business administrator for your management team, including co-ordinating the management of risk, actions, decision and issue logs, recruitment decisions and communications.
• Manage and lead the co-ordination of specific Corporate or Directorate work.
• Research and preparation of documents and presentations and other material to support the work of your directorate.
• Provide interpretation and analysis of a range of information, including ensuring political implications are considered where appropriate to assist in decision making.
• Support effective governance of the business of your management team.
• Strive for continuous improvement to processes and procedures to increase efficiency and effectiveness.
• As part of the network of staff in the Executive and Leadership Support Teams across NRW, ensure effective co-ordination and good communication between the different areas of the business.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

• 4 GCSE' s Grade A*-C (including Maths and English/Welsh) Or NVQ Level 2 in Administration Or Other equivalent.
• Experience in all Microsoft Office applications ie. Word, Excel, PowerPoint and Outlook.
• Broad knowledge of NRW and its functions and how the organisation operates.
• Relevant experience of working in an administration or PA role supporting senior level managers and stakeholders, including experience of dealing with highly sensitive matters.
• Excellent organisational skills with the ability to plan, organise and prioritise work effectively.
• Excellent interpersonal and verbal communication skills with the ability to communicate professionally at all levels, to build strong stakeholder relationships with senior executives, politicians and others.
• Excellent accurate written skills ie. drafting letters and reports.
• Knowledge of current local and national issues relevant to Natural Resources Wales and an understanding of how these may impact the role and the work of the Executive Director and Leadership Team.

Welsh Language level requirements

• Essential: Level A2 - Elementary level

Welsh language levels

Please note, if you do not meet the Welsh language level requirements for this role your application will not be considered.

Additional Information

Due to the nature of the work the successful candidate must be eligible for Security Check (SC) clearance. This generally requires five years' continuous residency in the UK. Further details on eligibility can be found on National security vetting: clearance levels - GOV.UK . Offers will also be subject to a satisfactory Disclosure and Barring Service Check (DBS) check.

Benefits

This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive.

Please keep reading

We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equal opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.

We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.

You are welcome to apply for any vacancy in Welsh or English, and any application submitted will be treated equally. Applications are welcome from individuals who want to work full-time, part-time, or job share.

Please note that we reserve the right to close this vacancy before the advertised closing date if we receive a high volume of applications. We encourage candidates to submit their application as early as possible and not wait until the closing date to apply.