GIS Technical Support

Cyfoeth Naturiol Cymru; Germany; Hybrid; EUR 33,000 - 45,000; Full time

Benefits offered by this job

Flexible hybrid working

Weekly wellbeing hour

Civil Service Pension Scheme

Job summary

Natural Resources Wales is seeking a GIS Support professional to help manage geospatial data and support ArcGIS Platform services. You will work in a flexible hybrid setup, contracted to the nearest NRW office, with planned face-to-face meetings as needed.

The role focuses on providing technical support, data management, and creating user-friendly guides and reports to aid evidence-based decision making across NRW.

Qualifications

• Demonstrated experience with spatial data management using the ArcGIS Platform and related geospatial tools.
• Strong customer service experience in data/IT environments.
• Ability to write basic 'How to' guides and GIS documentation.
• Experience in GIS and Spatial Data handling.
• Proficient with Windows and Microsoft Office applications.

Responsibilities

• Provide administrative and technical support for GIS licence deployment and management.
• Assist import, export and archiving of geospatial data in ArcGIS Online and ArcGIS Portal Services.
• Create reports, dashboards, and views of data and licensing for the team.
• Manage spatial data and perform basic database and system administration tasks.
• Develop training materials to help NRW users maximize geospatial tools.
• Deliver application and service improvement projects and solutions.
• Audit compliance with geospatial data and metadata standards.
• Uphold health and safety duties and NRW equality policy.
• Commit to personal development via the Sgwrs plan.
• Other duties as required.

Skills

Spatial data management

Customer service

GIS guides writing

GIS and Spatial Data

Windows/Microsoft Office

Tools

ArcGIS Platform

Job description

Join a team that helps deliver some of the most important environmental work in Wales. Reporting to the Geospatial Team Leader, you will play a key role in the delivery and continuous improvement of Natural Resources Wales' Geospatial Service, supporting colleagues across the organisation through the ESRI ArcGIS Platform.

You will provide technical support, help manage geospatial data and services, and contribute to the development of new solutions that enable informed, evidence-based decision making. This is an excellent opportunity for someone who enjoys problem solving, working collaboratively and applying geospatial technology to make a real difference to Wales' environment and communities.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Steve Jones at [e-mail]

Interviews will take place through Microsoft Teams.

About us

The Geospatial Services Team sits within the Knowledge and Information Management Group in Digital, Data and Technology (DDaT) and provides the platforms, data and expertise that support environmental decision making across Natural Resources Wales.

Supporting over 150 teams and 2,000 users, our services underpin a wide range of work, including climate change adaptation, nature recovery, pollution control and environmental management. Working in a flexible hybrid environment across Wales, we offer the opportunity to work with modern geospatial technologies, contribute to meaningful projects and develop your skills within a supportive and collaborative team.

What you will do

• Provide administrative and technical support for the deployment and ongoing management of GIS Licence provision across NRW.
• Provide technical support in the import, export and archiving of geospatial data in both ArcGIS online and ArcGIS Portal Services.
• Create simple reports, dashboards, monitors and views of our data and licencing, for use by the team including Team Leader.
• Assist the team in the day-to-day management of our spatial data including standard database and system administration tasks; helping to manage user permissions and helping with new developments and upgrades.
• Provide support and signpost training as well as devising 'how to' documents to help users across NRW get the most out of NRW's suite of geospatial services.
• Help the team to deliver application and service improvement projects and solutions.
• Assist the team with auditing compliance with NRW's geospatial data standards and metadata standards
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

The role

Join a team that helps deliver some of the most important environmental work in Wales. Reporting to the Geospatial Team Leader, you will play a key role in the delivery and continuous improvement of Natural Resources Wales' Geospatial Service, supporting colleagues across the organisation through the ESRI ArcGIS Platform.

You will provide technical support, help manage geospatial data and services, and contribute to the development of new solutions that enable informed, evidence-based decision making. This is an excellent opportunity for someone who enjoys problem solving, working collaboratively and applying geospatial technology to make a real difference to Wales' environment and communities.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Steve Jones at [e-mail]

Interviews will take place through Microsoft Teams.

About us

The Geospatial Services Team sits within the Knowledge and Information Management Group in Digital, Data and Technology (DDaT) and provides the platforms, data and expertise that support environmental decision making across Natural Resources Wales.

Supporting over 150 teams and 2,000 users, our services underpin a wide range of work, including climate change adaptation, nature recovery, pollution control and environmental management. Working in a flexible hybrid environment across Wales, we offer the opportunity to work with modern geospatial technologies, contribute to meaningful projects and develop your skills within a supportive and collaborative team.

What you will do

• Provide administrative and technical support for the deployment and ongoing management of GIS Licence provision across NRW.
• Provide technical support in the import, export and archiving of geospatial data in both ArcGIS online and ArcGIS Portal Services.
• Create simple reports, dashboards, monitors and views of our data and licencing, for use by the team including Team Leader.
• Assist the team in the day-to-day management of our spatial data including standard database and system administration tasks; helping to manage user permissions and helping with new developments and upgrades.
• Provide support and signpost training as well as devising 'how to' documents to help users across NRW get the most out of NRW's suite of geospatial services.
• Help the team to deliver application and service improvement projects and solutions.
• Assist the team with auditing compliance with NRW's geospatial data standards and metadata standards
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills

In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

• Skills and experience in spatial data management and use of geospatial software including the ArcGIS Platform.
• Experience of providing customer service, preferably in a data or IT environment.
• Skills or experience in writing basic 'How to' guides and GIS Support documents.
• Experience in GIS and Spatial Data.
• The ability to use Windows and Microsoft Office applications confidently.

Welsh Language level requirements

Essential: Level A1 - Entry level

Welsh language levels

Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us.

Additional Information

Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date.

Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route.

Benefits

This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme)
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose
• See full details for all the employee benefits you will receive.

Please keep reading

We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria.

We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year.

We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses.

We are a Bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.