Performance Manager (f/m/d)

GLS IT Services GmbH; Bad Hersfeld; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Continuing education

Great team

Company pension scheme

Employee discounts via corporate benef

Attractive working environment

Safety

Job summary

GLS Germany in Bad Hersfeld seeks a results-driven performance manager to optimize lead times and on-time delivery across first, middle, and final mile. You will define KPI targets and monitor performance using data-driven insights, collaborating with cross-functional teams to drive improvements.

You will develop new KPIs, automate reporting and build dashboards (Power BI) while managing disruptions and ensuring operational excellence across Europe. Fluent English is required.

Qualifications

• Degree in business, management, logistics or related field.
• 5–7 years of experience in performance management, operations or analytics.
• Strong analytical skills with a data-driven mindset.
• Fluent English (C1), written and spoken.
• Proven ownership and ability to drive results in a fast-paced environment.

Responsibilities

• Own and drive improvements to lead times and on-time delivery performance across first, middle and final mile.
• Define and manage KPI targets, ensuring they are ambitious, measurable and aligned with business goals.
• Monitor performance, analyze data and identify root causes to implement sustainable improvements.
• Participate in weekly and monthly performance reviews, tracking progress and driving accountability.
• Manage operational disruptions and coordinate recovery actions.
• Develop new KPIs, automate reporting and build performance dashboards (e.g. Power BI).

Skills

Analytical skills

Data-driven mindset

Ownership mindset

Fast-paced environment

Data analysis tools

Performance reporting

Fluent English

Education

Degree in business/logistics

Job description

• - Germany
• Bad Hersfeld
• Full time
• Unlimited
• Immediate start

Driving performance. Creating transparency. Delivering results.

Take ownership of our performance landscape across international transport operations. You will monitor delivery performance end-to-end, identify improvement opportunities and work closely with stakeholders to drive measurable impact.

Join our team of 11 people and play a key role in optimizing KPIs, improving lead times and ensuring operational excellence across borders.

We value flexibility: you’ll work around 40% on site in Bad Hersfeld, up to 50% from home, and around 10% travelling across Europe.

Your Role

• Own and drive improvments to lead times and on time delivery performance across first, middle and final mile
• Define and manage KPI targets, ensuring they are ambitious, measurable and aligned with business goals
• Monitor performance, analyze data and identify root causes to implement sustainable improvements
• Participate in weekly and monthly performance reviews, tracking progress and driving accountability
• Manage operational disruptions (e.g. weather, strikes, backlogs) and coordinate recovery actions
• Develop new KPIs, automate reporting and build performance dashboards (e.g. Power BI)

Your Profile

• Degree in business, management, logistics or a related field
• 5–7 years of experience in performance management, operations or analytics
• Strong analytical skills with a data-driven mindset and focus on continuous improvement
• Proven ability to take ownership, drive results and work in a fast-paced environment
• Experience with data analysis tools and performance reporting systems
• Fluent English (C1 level), written and spoken

What do we bring to the table?

• Continuing education

Continuing education

• Great team

Great team

• Company pension scheme

Company pension scheme

• Employee discounts via corporate benefits

Employee discounts via corporate benefits

• Attractive working environment

Attractive working environment

• Safety

Safety

A future-proof industry that is characterized by growth.

Questions? Please contact Peggy Baudach at 06677 646-55261.

How do you get there?

Who are we?

More than 800 million parcels worldwide, over 9,000 employees at around 70 locations nationwide - that's us: GLS Germany. One of the leading parcel service providers in Germany. Our mission? Whether it's filled shelves in shops or happy online shoppers - we make a valuable contribution by connecting people and places. Become part of our success story and shape the future with us!

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