Payments Program Manager, Payments Business Operations-Partner Management

Amazon; Berlin; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

Stryker Corporation is looking for a Payments Program Manager based in Berlin. This role is key in managing partner relationships, overseeing program management, and driving performance improvements. You will engage in cross-functional collaborations with internal teams and external partners, ensuring seamless payment processes.

The ideal candidate should possess a strong background in program management and analytical skills, alongside a Master’s degree or MBA. Join Stryker to help enhance payment operations globally.

Qualifikationen

• Experience working cross-functionally with tech and non-tech teams.
• Experience defining program requirements with data-driven metrics.
• Experience in program or project management.
• Experience implementing repeatable processes and driving automation.

Aufgaben

• Own day-to-day management of assigned payment partner programs.
• Resolve operational escalations end-to-end.
• Lead onboarding of new international payment partners.
• Drive geographic and product expansion programs.

Kenntnisse

Cross-functional collaboration

Data analysis

Program management

Process improvement

Payments industry knowledge

Ausbildung

Master's degree or MBA in business, operations, or related field

Jobbeschreibung

The Payments Program Manager is responsible for driving excellence across partner program management, international expansions, and payment partner onboarding. Based in Berlin or London, you will own end-to-end partner relationships and programs – identifying issues, driving resolution, spotting new opportunities, and advocating for improvements that raise the bar on partner and customer experience. This role requires a hands‑on approach: you will resolve operational escalations, gather data, surface root causes, and lead cross‑functional teams to sustainable solutions. You will equally apply that analytical lens to identifying and capturing new opportunities – whether geographic expansions, new payment methods, or process improvements that unlock efficiency and scale.

Key Job Responsibilities

Partner Program Management

• Own day-to-day management of assigned payment partner programs, serving as the primary operational point of contact.
• Develop and maintain partner governance frameworks including QBRs, scorecards, escalation paths, and performance tracking.
• Monitor partner health metrics and proactively drive performance improvements in collaboration with partners and internal stakeholders.
• Manage cross-functional dependencies with Product, Technology, Legal, Finance, and Compliance teams to keep programs on track.

Issue Identification & Resolution

• Identify points of friction in payment acceptance and partner operations through data analysis and stakeholder engagement.
• Resolve operational escalations end-to-end: gather data, investigate root causes, coordinate remediation, and drive to closure.
• Build business cases for improvements, set requirements, and advocate for solutions with partner teams and internal leadership.
• Produce clear, data-driven reporting on program status, risks, and escalations for senior stakeholders.

Expansions, Onboarding & Opportunities

• Lead onboarding of new international payment partners and payment methods from scoping through go-live, ensuring delivery against milestones and SLAs.
• Drive geographic and product expansion programs, coordinating technical integrations and commercial readiness across markets.
• Identify and pursue new opportunities to improve payment acceptance, reduce cost, and enhance customer experience.
• Build and improve scalable processes for partner lifecycle management, from initial assessment through steady-state operations.

About the Team

The Payments Business Operations (PBO) team drives operational excellence across Amazon's payment methods globally. We manage the full lifecycle of international payment partner relationships – from onboarding through steady-state operations – and serve as the bridge between business strategy, technology, and partners to enable Amazon to accept payments seamlessly across markets worldwide.

BASIC QUALIFICATIONS

• Experience working cross functionally with tech and non-tech teams.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience in program or project management.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience working with vendors or partners.
• Payments industry experience.

PREFERRED QUALIFICATIONS

• Experience in driving end-to-end delivery, and communicating results to senior leadership.
• Demonstrated strong analytical skills.
• Experience driving medium to large projects to completion.
• Experience leading process improvements and identifying operational inefficiencies.
• Strong written and verbal communication skills.
• Experience writing clear documentation (e.g., business reviews, post-mortems).
• Master's degree or MBA in business, operations, or related field.

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