Patient Transportation Representative

Anthem Blue Cross & Blue Shield; Deutschland; Vor Ort; EUR 27.505 - 38.679; Vollzeit

Zusammenfassung

Anthem Blue Cross & Blue Shield is seeking a Patient Transportation Representative to provide essential transportation services for members. This field-based role involves traveling to client sites and may require up to 100% travel within assigned regions.

Candidates will manage transportation logistics, confirm services, and maintain service updates to ensure quality. The position includes an 8-hour shift schedule, with potential alternate Saturdays and additional hours required.

Qualifikationen

• Requires Authorization for Medical Care certification issued by the Bureau of Transportation.
• A valid Category 4 Driver's License (Chauffeur’s license).
• Current CPR certification or obtained within 15 days of hire.

Aufgaben

• Drive members/patients to health service centers.
• Confirm service with the affiliate.
• Update service status in the platform.

Kenntnisse

Attention to detail

Strong communication skills

Customer service skills

Ausbildung

High school diploma/GED preferred

Associate degree related to health preferred

Jobbeschreibung

Overview

Anticipated End Date: 2026-06-08

Position Title: Patient Transportation Representative

Job Description: Patient Transportation Representative

Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. This position may require up to 100% travel within the designated regions in Puerto Rico. The ideal candidate will live within the assigned region which could be one of the following: North, Metro, Northeast, East or South area.

Note: per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

MMM Holdings, LLC is a company that provides Medicare Advantage and Medicaid plans in Puerto Rico. Currently, MMM Holdings, LLC operates in Puerto Rico under Elevance Health, Inc., a leading health company dedicated to improving the quality of life of communities in the United States. Through its affiliated companies, they serve more than 118 million people.

Schedule: This position will work an 8-hour shift Monday through Friday within the operational hours of 6:00 am - 11:00 pm. Alternate Saturdays may be required. Additional hours, including weekends or holidays, may be required based on operational needs.

The Patient Transportation Representative is responsible for providing transportation services for members.

How You Will Make an Impact

Primary duties may include, but are not limited to:

• Drives members/patients back and forth to their health service centers.
• Contacts the affiliate to confirm the coordinated service.
• Contacts the member to report they are near the pickup location.
• Follows up on the service provided, making changes in the status of services in the platform, to ensure effective monitoring and compliance, and guarantee quality service.
• Associates in this role are expected to be able to work independently, be punctual, have attention to details, be empathetic to the situations of others and have strong communication and customer service skills.
• Drive long distances more than 3 days a week.

Minimum Requirements

• Requires Authorization for Medical Care certification issued by the Bureau of Transportation and Other Public Services.
• Category 4 Driver's License (Chauffer’s license) in good standing.
• Certificate of Law 300.
• Current National CPR Foundation Cardiopulmonary Resuscitation (CPR) certification or obtained within 15 days of hire.

Preferred Skills, Capabilities and Experiences

• High school diploma/GED preferred.
• Associate degree in an area related to health is preferred.
• 1 year of related customer service experience is strongly preferred.
• Experience working with geriatric population is preferred.
• Experience handling electronic equipment such as mobile phones and applications are preferred.

Job Information

Job Level: Non-Management Non-Exempt

Workshift:

Job Family: FAC > Transport & Fleet Mgmt

Note: Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes are the property of Elevance Health.

About Elevance Health

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry.

How We Work

We pursue a hybrid workforce strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week. Time onsite expectations will be discussed during the hiring process.

We require health considerations for candidates in patient/member-facing roles to be vaccinated against COVID-19 and Influenza, or have an acceptable explanation. Elevance Health will follow all applicable laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law. Candidates needing accommodation may contact the designated support email for assistance. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.

Note: Work postings remain active through 11:59 PM on the day before the listed end date.