Patient Care Coordinator

Jobtailor; Deutschland; Hybrid; EUR 32.000 - 52.000; Vollzeit

Zusammenfassung

SCAN Health Plan is seeking an experienced Medical Assistant/Care Coordinator to support patient care in a community-focused environment. You will refill prescriptions, order equipment, process lab orders, and manage patient forms while coordinating appointments and transportation.

Ideal candidates have 2+ years of related experience, strong communication skills, and a commitment to HIPAA compliance. Multilingual abilities and long-term care familiarity are a plus.

Qualifikationen

• Associate's Degree or equivalent experience required.
• 2+ years of related medical assistant or care coordination experience.
• Direct patient care background preferred but not required.
• Experience with Medicare Advantage or long-term care communities preferred.
• Excellent verbal and written communication; culturally aware.

Aufgaben

• Deliver healthcare experiences in collaboration with SCAN team clinicians.
• Refill prescriptions, order equipment, process lab orders and patient forms.
• Schedule specialty appointments and coordinate transportation.
• Answer calls and direct inquiries appropriately.
• Maintain inventory and handle confidential patient information.
• Support patient care initiatives and continuous quality improvements.
• Assist sales team with presentations at senior-living communities during enrollment periods.
• Promote SCAN Health Plan’s mission and values in communities.

Kenntnisse

Communication

Interpersonal skills

Organizational skills

Adaptability

Ausbildung

Associate's Degree or equivalent experience

Tools

Prescription Refilling

Lab Order Processing

Patient Form Completion

Inventory Management

Medical Equipment Ordering

Jobbeschreibung

Key Responsibilities

• Work closely with SCAN Mobile Care Team clinicians to deliver an excellent healthcare experience to members
• Refill approved prescriptions, communicate with vendors, order patient medical equipment, process lab orders, and complete patient forms
• Schedule specialty appointments and coordinate transportation
• Answer and appropriately direct telephone calls
• Sort and distribute incoming mail and faxes
• Maintain inventory of clinical supplies and order supplies as necessary
• Collect and organize patient medical information and reports while maintaining confidentiality and protecting patient privacy
• Support patient care initiatives
• Identify improvement opportunities from patient feedback and propose viable solutions
• Occasionally join clinicians in communities around Los Angeles and Orange Counties to support patient care
• Monitor and address clinical quality care gaps with clinicians
• Assist the SMCT sales team with setup and breakdown of presentations and events at senior-living communities during busy enrollment periods
• Promote SCAN Health Plan’s mission, vision, and values and serve as an ambassador with senior-living communities
• Actively support and advance SCAN’s vision, mission, and strategic goals
• Perform other duties as assigned

Requirements

• Associate's Degree or equivalent experience
• 2+ years of related experience as a medical assistant, medical office administrator, or care coordinator
• Direct patient care background preferred but not required
• Experience with Medicare Advantage or long term care communities preferred
• Ability to communicate effectively verbally and in writing
• Cultural competence and sensitivity required
• Multilingual skills preferred
• Highly organized with attention to detail
• Strong interpersonal skills, hospitality, and change agent mindset essential to build relationships with healthcare team, patients, families, and senior-living communities
• Knowledgeable and able to maintain HIPAA requirements
• Adaptable and open to change and problem-solving
• Background check required

Core Competencies

Demonstrates strong organizational skills and attention to detail in managing patient care processes, while effectively communicating with healthcare teams and patients. Maintains compliance with HIPAA regulations and supports the mission and values of SCAN Health Plan.

Highest-signal resume keywords

• Medical Assistant Experience
• Patient Care Coordination
• HIPAA Compliance
• Cultural Competence
• Multilingual Skills

ATS Optimization Keywords

Hard Skills

• Prescription Refilling
• Patient Medical Equipment Ordering
• Lab Order Processing
• Patient Form Completion
• Inventory Management

Soft Skills

• Effective Communication
• Interpersonal Skills
• Organizational Skills
• Adaptability
• Change Agent Mindset

Certifications & Qualifications

• Associate's Degree

Industry Keywords

• Medicare Advantage
• Long Term Care
• Patient Care Initiatives
• Clinical Quality Care
• Senior-Living Communities