Patient Advocate Representative I (Fully Remote)

CCS; Deutschland; Hybrid; EUR 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Bonus opportunities

Comprehensive benefits

Remote or hybrid work

Wellness programs

Zusammenfassung

CCS in Germany is seeking a patient-focused associate to manage reorder authorizations, resolve issues by phone, and document interactions on a hybrid schedule. You will handle inquiries from patients, physicians, and referrals while safeguarding privacy and complying with confidentiality requirements.

Working remotely or in a hybrid setup, you will contribute to a patient-centric LivingConnected platform, leveraging strong communication and organizational skills to support smooth operations and

Qualifikationen

• High school diploma or GED required; customer service experience preferred.
• Strong computer literacy, attention to detail, and communication skills.
• Flexibility for evening/weekend shifts as needed.

Aufgaben

• Obtain authorizations for reorders and resolve patient issues via phone and documentation.
• Handle inbound/outbound calls from patients, physicians, and referral sources.
• Audit supply configurations and maintain confidentiality.

Kenntnisse

Customer service

Communication skills

Attention to detail

Computer literacy

Ausbildung

High school diploma or GED

Tools

CRM software

Phone systems

Jobbeschreibung

• At CCS, we redefine chronic care management with a human-led, digital solution.
• Our PropheSee AI identifies non-adherence risk to personalize interventions.

Responsibilities:

• Obtain authorizations for reorders and resolve patient issues via phone and documentation.
• Handle inbound/outbound calls from patients, physicians, and referral sources.
• Audit supply configurations and maintain confidentiality.

Qualifications:

• High school diploma or GED required; customer service experience preferred.
• Strong computer literacy, attention to detail, and communication skills.
• Flexibility for evening/weekend shifts as needed.

What We Offer:

• Competitive salary with bonus/incentive opportunities.
• Comprehensive medical, dental, vision, and 401(k) with match.
• Remote or hybrid work options and wellness programs.

CCS

CCS is a healthcare company specializing in chronic care management through its LivingConnected platform, using data-driven insights to improve patient outcomes. It supports over 200,000 people annually and is recognized as a Great Place to Work, fostering a patient-centric culture.