Operations Supervisor

World Courier; München; On-site; EUR 52,000 - 76,000; Full time

Job summary

Cencora Deutschland, operating through its World Courier division, seeks a Supervisor for its Kirchheim location to oversee shift operations and ensure accurate execution of daily logistics tasks.

You will lead frontline staff, coach teams, plan schedules, uphold SOPs and GxP standards, and collaborate with other departments to resolve issues and maintain timely, compliant shipments.

Qualifications

• Experience in logistics operations with focus on cold chain.
• Ability to supervise frontline staff and manage schedules.
• Knowledge of GxP, regulatory standards and cold chain requirements.
• Strong interpersonal and written/verbal communication.
• Flexible, proactive, with leadership agility.

Responsibilities

• Supervise operational activities per corporate policies.
• Coach and train frontline staff; provide performance feedback.
• Plan and schedule staff; optimize resource use daily.
• Ensure on-time shipments and meet deadlines.
• Maintain cold chain equipment and temperature control.
• Troubleshoot issues and delegate shipments to staff.
• Support sales with technical expertise and participate in calls.
• Implement new technology to boost productivity.

Skills

Leadership

Staff planning

Coaching & training

Customer service

Problem solving

Regulatory knowledge

Cold chain

Communication

Organization

World Courier systems

Tools

World Courier systems

Job description

Affiliated Companies

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

In our brand-new Kirchheim branch, we are looking for a Supervisor on our dedicated Operations team. You will supervise operational activities in accordance with corporate policies and procedures and ensure smooth operations during shift.

Requirements

• Captures and meets customer’s expectations.
• Communicates knowledge and experience to front line staff and acts as coach, trainer and role model.
• Plans and schedules front line staff, keeping a grasp on daily activity, and ensures proper resource use on a daily basis.
• Provides feedback to managers on daily issues & staff performance.
• Ensures conformance to all company procedures and standards as well as all GxP requirements while complying with regulatory agencies standards (PIP, Transport Canada, TSA regulations, etc) and cold chain requirements.
• Assists the Operations Manager in training on SOPs (global and local).
• Ensuring that refrigeration / temperature control equipment is working correctly.
• Troubleshooting and problem management.
• Delegates all shipments to customer service / operations staff.
• Monitors screens to ensure all deadlines are met, following up on all work in progress
• Assists other departments with general questions about the operation & packaging and supporting sales by providing technical expertise and participating in sales calls/presentations.
• Implements new technology to increase productivity and performance.
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
• Maximizes employee morale, productivity, efficiency and retention.
• Assists the Operations Manager in conducting performance evaluations and yearly reviews.
• Demonstrates flexibility in work schedule
• Relevant operational experience in logistic operations
• Full understanding of Cold Chain Management
• Flexibility, exceptional work ethic and Leadership agility
• Professional manner and sense of urgency, inspiration and creativity
• Excellent interpersonal and communication skills as well as approachable demeanor
• Strong organizational and time management skills.
• Proficiency in World Courier systems preferred

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (Deutschland) GmbH

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.