Operations Manager , Operations - Customer Fulfillment

Amazon; Sülzetal; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading global e-commerce company in Sülzetal is seeking a dedicated Operations Manager to oversee a team of Area Managers. Responsibilities include leading operational teams, analyzing performance metrics, and driving site innovation. Ideal candidates will possess a degree and relevant experience in people management and logistics, with strong proficiency in English and intermediate skills in German.

Qualifikationen

• Relevant experience in people and stakeholder management.
• Advanced proficiency in English; intermediate in German and/or Arabic.
• Experience in a similar logistical working environment.

Aufgaben

• Manage and develop a team of Area Managers.
• Lead operational teams and positively impact site performance.
• Analyse shift performance and improve operational excellence.

Kenntnisse

People management

Stakeholder management

Data analysis

Lean methodologies

Logistics experience

MS Office proficiency

Verbal English proficiency

German proficiency

Anecdotal influence

Ausbildung

Degree

Jobbeschreibung

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day‑to‑day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep‑diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast‑paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• A degree
• Relevant experience in people and stakeholder management
• Advanced proficiency in verbal and written English and intermediate proficiency in German and/or Arabic
• Relevant experience in using data or anecdotal evidence to influence business decisions
• Relevant experience in key areas of production and supply chains
• Experience in Lean, Six Sigma and Kaizen techniques
• Experience in a similar logistical working environment
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Equal opportunity statement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.