Operations Manager (mfd)

Yoummday; Halle (Saale); Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A modern work solutions provider is looking for an Operations Manager to oversee a customer service project in Halle or remotely. You will lead a team, ensuring high-quality execution and client satisfaction. The ideal candidate has project management experience and can motivate teams in a hybrid work environment. The position offers comprehensive benefits, including a lunch allowance, retirement contributions, and opportunities for personal growth.

Leistungen

30 days vacation

Job lunch allowance of 69 per month

Givve card with 50 monthly

Retirement savings contributions

Workation opportunities within the EU

Qualifikationen

• Completed professional qualification with solid experience in project management and team leadership.
• Fluent in English; additional languages are a bonus.
• Ability to inspire and motivate teams in a remote environment.
• Strong commitment to quality work and flexibility in fast-changing situations.
• Good sense of humor and confident presence in intercultural teams.

Aufgaben

• Act as primary contact for clients and implement their requirements.
• Empower and coach remote team leads for high performance.
• Analyze KPIs and identify areas for improvement.
• Coordinate internal and external stakeholders for seamless processes.

Jobbeschreibung

Your mission

We are looking for an Operations Manager (m / f / d) to join us as soon as possible at our headquarters in Munich Berlin or Halle or remotely across Germany in a hybrid model.

As an Operations Manager (m / f / d) you will take responsibility for a customer service project for one of our well known clients overseeing both operational and process-related aspects. You will lead up to 5 Team Leads each managing up to 25 freelancers who report directly to them.

• Project Management & Account Management : You act as the primary point of contact for our clients implement their specific requirements into our processes and ensure high-quality execution in close coordination with your reporting Team Leads.
• Leadership & Coaching : You empower and coach your remote customer care team leads to act independently while inspiring them to motivate their teams to peak performance always with the goal of maximizing customer satisfaction and sales performance.
• Analytical Mindset : You analyze all relevant KPIs of your project quickly identify areas for improvement and proactively drive timely optimizations .
• Stakeholder Management : You coordinate all internal and external stakeholders to ensure seamless processes and positive outcomes . You proactively drive process improvements and collaborate closely with the operations management team.

Your skillset

• Education & Experience : You have a completed professional qualification and bring solid experience in project management and team leadership ideally in a contact center environment.
• Language Skills & Client Needs : You understand the needs of our clients communicate confidently at eye level and know how to manage projects efficiently. You speak fluent English; every other language is a plus.
• Motivating and convincing : As a communication expert you can inspire and motivate people through charm persuasion and expertiseeven in a remote work environment.
• Results-Oriented : You have a strong commitment to quality work in a structured manner and can adapt flexibly to fast-changing situations.
• Confident Presence : You have a confident and self-assured presence enjoy working in cross functional and intercultural teams and bring a good sense of humor .

Your winning deal

• Your Benefits : In addition to 30 days of vacation we offer you a job lunch allowance (69 per month) a Givve card (loaded with 50 monthly) exclusive discounts via Corporate Benefits the option of a JobRad-Leasing contributions to retirement savings (bAV & VL) and amazing team and company events.
• Your Workplace : You will work in a flexible hybrid model from one of our modern pet-friendly offices with the opportunity to enjoy two weeks of workation within the EU each year (applicable only for employees with an EU passport).
• Your Footprint : A role in a profitable company where you have the freedom and trust to shape its future while working with us on the future of work .
• Our Values : We pride ourselves on an open authentic culture and a strong dynamic and humorous team that looks forward to making bold decisions and exploring new paths together to drive sustainable success.
• Your Opportunity : From day one you will have the chance to take on responsibility drive innovation and grow both the company and yourself alongside a team of experts.

Key Skills

Children Activity,Customer Service,B2C,Ale,JavaScript,Asic

Employment Type

Full Time

Experience

years

Vacancy

1