Operations Employee (m/f/d)

COGLAS GmbH; Wunstorf; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Home office possible

Company pension

Performance-related bonus

Flexible working hours

Job ticket / good transport

Job summary

COGLAS GmbH is a globally active software company in the logistics sector, offering COGLAS WEB WMS with over 35 years of experience. The role is in Wunstorf, Germany, with remote and home office options, and starts as soon as possible.

You will handle 2nd-level IT support, test new features, analyze customer inquiries and strengthen the logistics IT & WMS area for clients across industries. German and English language skills are required.

Qualifications

• Experience in IT support or software testing.
• Technical understanding with a structured, solution-oriented working style.
• Strong communication skills and enjoyment of customer contact.
• Knowledge of warehouse logistics or ERP / WMS is an advantage.
• Good written and spoken German and English.

Responsibilities

• Processing and analysis of customer enquiries in 2nd-level support
• Reproducing and documenting processes in the software and collaborating with the development department
• Running software tests to ensure quality of new features
• Direct customer contact by phone, email or ticket system
• Support of our customers in using COGLAS WEB WMS
• Creating and maintaining documentation and instructions

Skills

2nd level support

Software testing

Customer inquiries

Documentation

Communication skills

Job description

In the operations team you handle 2nd-level support, test new features, analyse customer enquiries and strengthen the logistics IT & WMS area.

Full-time Wunstorf, Germany Start as soon as possible [e-mail]

We are a globally active software company in the field of logistics software, offering warehouse management, shipping and warehouse control, with more than 35 years of experience. Our partnerships and annual product certifications guarantee excellent product quality and secure broad market access. Our in-house developed standard software COGLAS WEB WMS is trusted by well-known customers from a wide range of industries.

Your Tasks

• Processing and analysis of customer enquiries in 2nd-level support
• Reproducing and documenting processes in the software and working together with the development department
• Running software tests to ensure the quality of new features
• Direct customer contact by phone, email or ticket system
• Support of our customers in the use of the COGLAS WEB WMS
• Creating and maintaining documentation and instructions

Your Profile

• Experience in IT support, software testing or a comparable position
• Technical understanding and a structured, solution-oriented working style
• Strong communication skills and enjoyment of customer contact
• Knowledge of warehouse logistics or ERP / WMS systems is an advantage
• Good written and spoken German and English

What We Offer

• A forward-looking field of activity in the growing logistics market
• Agile project planning, short release cycles, state-of-the-art software and technologies
• Dynamic, motivated team with plenty of new challenges
• Permanent position with 30 days of holiday
• Individual training opportunities via internal and external programmes
• Employee benefits / corporate benefits (e.g. company pension scheme, performance-related bonus payments)
• Modern work environment (remote and home office possible, flexible working hours)
• A job ticket, good transport connections and free parking