Operations Director - Organizational Design (m/f/d)

Kraken; Berlin; Remote; EUR 150.000 - 190.000; Vollzeit

Zusammenfassung

Kraken is seeking a Global Practice Lead for Operating Model to architect and steer enterprise transformations across operations, product, technology and data. You will build scalable frameworks, lead cross-functional teams and partner with senior executives to drive performance at scale.

You will oversee migrations, develop repeatable playbooks, and mentor a global delivery team while collaborating with Kraken’s Product and Engineering groups to maximise the impact of technology on

Qualifikationen

• Deep experience leading and operating within highly cross-functional organisations—aligning operations, product, technology and data around shared outcomes.
• Hands-on leadership in fast-paced, high-growth or high-change environments where clarity, speed and resilience are critical.
• A strong point of view on how high-performing businesses operate—including decision-making, performance management, governance and cross-functional alignment.

Aufgaben

• Develop & lead Kraken’s strategy for client Operating Model transformation, focusing on aligning ops, product, tech and data to drive enterprise performance.
• Define the design principles and blueprint for Kraken’s Operating Model across structure, governance, accountability and decision-making.
• Create repeatable models for reducing cost to serve, improving productivity, and increasing decision velocity.
• Create concrete workstream activities, milestones and deliverables for the Operating Model workstream, embedded with migrations.
• Hire and build a team of experts delivering the Operating Model blueprint to clients while continuously improving the model.
• Inspire and influence senior executives at Kraken clients around structural and organisational change.
• Collaborate with Product and Engineering to ensure organisational design fully leverages Kraken’s technology.
• Build and deliver global training content for Client Delivery Leads within Operating.

Kenntnisse

Cross-functional leadership

Operations

Product alignment

Data-driven

Executive influence

Change management

Leadership in growth

Jobbeschreibung

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

At Kraken, we're powering the most innovative energy and utility businesses globally. Our technology enables smarter grids, optimised generation and exceptional customer experience.

But technology alone does not transform a business.

Clients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow. To achieve this, they must evolve how they are structured, how they make decisions, how product and operations align, and how data flows through the organisatio.

Kraken’s unified technology and data platform enable transformation. The Operating Model Practice ensures clients are structurally built to win with it.

As Kraken expands across energy, water, telco and beyond, we need a clear, global standard for how modern, interconnected utilities should run.

About The Role
As Kraken’s Global Practice Lead for Operating Model, you will build and lead a global delivery practice that owns and evolves Kraken’s enterprise Operating Model blueprint.

You are the ultimate subject matter expert on how high-performing, product-led, data-enabled businesses operate at scale.

This role has global responsibility across APAC, Europe and North America and directly manages all Senior Client Delivery Leads for Operating Model.

Deliverables

• Develop & lead Kraken’s strategy for client Operating Model transformation, focused on aligning operations, product, technology and data to drive enterprise performance
• Define the design principles and blueprint for Kraken’s Operating Model across structure, governance, accountability, decision-making and performance management
• Create proven, repeatable models for reducing cost to serve, improving productivity, increasing decision velocity and strengthening cross-functional alignment — generating potential IP and future revenue opportunities for Kraken
• Create concrete workstream activities, milestones and deliverables for the Operating Model workstream, embedded alongside every Kraken migration
• Hire and build out a team of experts that deliver the Operating Model blueprint to clients while continuously improving the model and reducing time to transformation
• Inspire nd influence senior executives at Kraken clients around structural and organisational change
• Inspire and mobilise teams across Kraken, particularly within Human Design, Tech Delivery, Client Success and Product
• Identify recurring structural and operating challenges across transformations and mobilise solutions to solve them at scale
• Act as the senior Operating Model expert in Sales presentations and guide enterprise transformation conversations
• Act as the go-to expert for Transformation Directors when they need Operating Model practice expertise
• Build and manage consistent, global training content for CDLs within Operating
• Collaborate with Kraken’s Product and Engineering teams to ensure organisational design and operating structures fully leverage Kraken’s technology
• Embody the Kraken culture and ways of working
  
  
  
  

What You Bring

• Deep experience leading and operating within highly cross-functional organisations — aligning operations, product, technology and data around shared outcomes
• Hands-on leadership in fast-paced, high-growth or high-change environments where clarity, speed and resilience are critical
• A strong point of view on how high-performing businesses operate — including decision-making, performance management, governance and cross-functional alignment
• Experience embedding new operating behaviours and building leadership capability, not just redesigning structures
• The crediblity to advise at C-suite level while also rolling up your sleeves and guiding teams through practical implementation
• The ability to codify experience into scalable frameworks, training and practical playbooks
• Experience in utilities, energy or similarly complex, regulated sectors
  
  
  
  

As we are an English speaking company, please provide your CV in English.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [e-mail] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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