Operations Admin Coordinator

The Social Hub; Berlin; Presencial; EUR 38.000 - 54.000; Jornada completa

Descripción de la vacante

The Social Hub is hiring an Operations Admin Coordinator to keep guest experiences seamless by owning behind-the-scenes admin and finance tasks. You’ll optimize processes, manage pre-arrival and post-stay admin, and support our multi-national team with calm, precise execution.

You’ll join a hybrid hospitality concept in a fast-growing company, collaborating with colleagues across properties to enhance guest satisfaction and streamline SOPs. Fluency in English, German a plus.

Formación

• 2–3 years in a similar administrative role.
• Strong written and verbal communication.
• Detail-oriented and able to spot inconsistencies.

Responsabilidades

• Handle finance-related tasks for the hub, including guest ledger checks, deposits, refunds and city tax.
• Oversee the full guest journey from an admin perspective, including pre-arrival checks and communications.
• Respond to online reviews and address complaints promptly and humanely.
• Train colleagues on new admin and finance SOPs and share updates.
• Support stock, bike rentals, and office supplies as part of daily admin duties.
• Answer guest questions by phone or email and redirect when needed.
• Build genuine connections with guests and suggest activities to elevate their stay.
• Solve on-the-spot challenges and propose improvements to guest experience.

Conocimientos

Communication skills

Administrative experience

Attention to detail

Fast learner

English proficiency

German language

Descripción del empleo

Your Mission, Should You Choose to Accept It

You’rethe quiet force that keeps the whole hotel running smoothly. As our Operations Admin Coordinator, you make life easier for every guest-facing colleague by owning all the behind-the-scenes admin that powers the guest experience. You dive into finance tasks, tidy up processes, catch errors before they show up, and keep everything flowing with calm precision.You’rethe person the team trusts when they need answers, clarity or a solution that actually works.You’llbecome a real pro in our systems, standards and SOPs, andyou’llbe trained up to master your specialist area.

In Case YouDon’tKnowWhoWe Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay,learnand play and most importantly – be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Handle all finance-related tasks for the hub, from guest ledger checks to deposits, refunds, and city tax.
• Manage the full guest journey from an admin perspective, including pre-arrival checks, group preparation and communication through email, phone and third parties.
• Respond to online reviews and support with complaints in a timely, human way.
• Train colleagues on new admin and finance SOPs and share updates when improvements roll out.
• Support with stock, bike rentals, office supplies and other daily admin needs.
• Pick up the phone, help guests with their questions and redirect them when needed.
• Build genuine connections with guests, recommend activities and help elevate their stay.
• Solve challenges on the spot and bring fresh ideas to make the guest experience even better.

WhatYou’llHave

• You have 2-3 years of experience in a similar administrative role.
• You bring strong communication skills, both written and verbal.
• You have an eye for detail and spot inconsistencies before they turn into problems.
• You learn new systems quickly and enjoy becoming the go-to expert.
• You bring a quality mindset and take pride in getting things right.
• You speak English, German is a plus.

What We Offer:

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework.We make our best and fairest offer upfront, so we don't negotiate salaries.Because fairness shouldn’t depend on who negotiates best.