Onsite IT Support Specialist

Dabster; Frankfurt (Oder); Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A technology support company is seeking a professional to provide first-level support for Microsoft Intune in Frankfurt. The ideal candidate will assist with device enrolment, troubleshoot issues, and maintain accurate records of support activities. Strong knowledge of Windows systems and communication skills are essential. Relevant certifications are a plus. This role offers an opportunity to collaborate with other IT support teams.

Qualifikationen

• Provide first-level support for Microsoft Intune-related issues.
• Assist end-users with device enrolment and application deployment.
• Strong knowledge in troubleshooting basic Intune problems.

Aufgaben

• Troubleshoot and resolve Intune-related connectivity issues.
• Collaborate with IT support teams for complex issue resolution.
• Maintain accurate records of support activities.

Kenntnisse

First-level support

Troubleshooting

Analytical skills

Communication

Collaboration

Windows operating systems

Ausbildung

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Microsoft Intune

ServiceNow

Jobbeschreibung

Job Description :

• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Collaborate with other IT support teams to escalate and resolve more complex issues.
• Maintain accurate records of support activities and resolutions in a ServiceNow.
• Keep up-to-date with Microsoft Intune features, updates, and best practices.
• Proficient in Windows operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work collaboratively in a team environment.
• Relevant certifications (Microsoft Certified: Modern Desktop Administrator Associate) are a plus.