Onsite Audio Visual Support Technician

AVI-SPL Deutschland GmbH; Frankfurt; Vor Ort; EUR 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Paid holidays

Training and development

Zusammenfassung

AVI-SPL Deutschland GmbH is seeking an Onsite Support Technician to deliver on-site AV support at customer sites across Germany, partnering with customers and internal teams for a world-class service experience.

The role requires fluent German, basic computer knowledge, and the ability to work after hours with travel to various locations, supporting conference spaces, AV systems, and safety standards.

Qualifikationen

• Fluent German is a must-have and strong communication with customers and colleagues is essential.
• Basic computer knowledge and ability to operate AV equipment.
• High school diploma or equivalent required; electronics background is a plus.

Aufgaben

• Set up and breakdown of conference spaces to meet event needs.
• Perform preventative maintenance and support tasks with quality and speed.
• Provide field service support for networked devices and AV systems.
• Travel to various job sites as required and document work performed.
• Ensure safety standards are followed on site and train end users as needed.

Kenntnisse

German language

Communication

Independent work

Safety mindset

Basic computer knowledge

Tools handling

Ausbildung

High School Diploma or equivalent

Electronics or related field (Nice-to-have)

Tools

Hand tools

Power tools

Audio/Video equipment

Jobbeschreibung

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Who We Are

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What You’ll Do

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Setup/breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces
• Perform support tasks in a timely and quality conscious manner
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training as needed
• Setup and troubleshoot various audio/video/presentation systems.
• Travel to various job sites as required

Items To Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

• Fluent German is an absolute must-have
• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard
• Minimum of a High School Diploma or equivalent
• Must be flexible to work after hours and weekends when required
• Ability to regularly climb and work from ladders, lifting equipment, tools and materials

Nice-To-Haves

• Minimum of 1-2 years of audiovisual integration experience
• Formal education in Electronics or related field
• Intermediate PC troubleshooting knowledge

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status.