On-Site Support Technician (m / f)

Manpower Luxembourg S.A.; Biesdorf; Vor Ort; EUR 30.000 - 40.000; Teilzeit

Zusammenfassung

A temporary staffing agency is seeking an Onsite Support Technician to provide IT support for clients in Luxembourg. Responsibilities include handling requests through a ticketing system, assisting users with device installation, and supporting remote teams. A degree in Computer Sciences and experience with Microsoft technologies are required, along with fluency in French and working knowledge of English.

Qualifikationen

• First experience in a similar position is required.
• General knowledge in various Microsoft technologies.
• Organized and good at communicating.

Aufgaben

• Handle incidents and requests via the client’s ticketing system.
• Assist users with installation and usability of devices.
• Support remote users when needed.
• Test and troubleshoot devices and keep databases updated.
• Prevent recurrence of dissatisfied responses.
• Support remote teams for local interventions.

Kenntnisse

Customer oriented

Teamwork

Fluent in French

Working knowledge in English (B2)

Ausbildung

Degree in Computer Sciences

Tools

MS Active Directory

MS SCCM

BitLocker Drive Encryption

LAN

Microsoft OneDrive

Jobbeschreibung

Onsite Support Technician (m / f)

Country: Luxembourg

Contract: Temporary

Time: Punctual missions

Experis is looking for an On‑site Support Technician (m / f) immediately available to work on an ad hoc basis for one or more clients based in Luxembourg.

Your responsibilities

• Handling incidents and requests by using properly the client’s ticketing system and in accordance with SLA’s and regarding priorities.
• Assists users and new joiners with the installation, configuration, and usability of computers, peripheral equipment, software, tablets, smartphones, other electronic devices within standards and guidelines.
• Supports remotely users, if needed.
• Look after devices (test / troubleshoot laptop, VM’s, Printer, meeting rooms, etc.) to be refreshed as well as new installations in accordance with approved standard and keep updated the database.
• Prevent from reoccurrence of very dissatisfied responses.
• Support some remote teams, in case of site’s servers / network devices require local intervention.

Your profile

• Degree in Computer Sciences and a first experience in a similar position.
• Experience in Microsoft environments.
• General / basic knowledge in following technologies: MS Active Directory, MS SCCM, BitLocker Drive Encryption, Backup, LAN, collaboration platform, Cloud Storage (Microsoft OneDrive).
• Organized and very good at communicating, you have proven aptitude to assess in brief time and to deliver structured troubleshooting solutions.
• Customer oriented, able to work in a team and to work by own initiative.
• Fluent in French and working knowledge in English (minimum B2).