Night Receptionist

Hilton Worldwide, Inc.; Mainz; Vor Ort; EUR 25.000 - 32.000; Vollzeit

Zusammenfassung

A leading global hospitality company is seeking a Night Receptionist in Mainz, Germany. The role involves providing exceptional reception services during night hours and ensuring a high level of customer service. Candidates should have previous customer-focused experience, excellent communication skills, and flexibility to work night shifts. Join a team dedicated to creating remarkable hospitality experiences.

Qualifikationen

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Flexibility to work night shifts.

Aufgaben

• Achieve positive outcomes from Guest queries.
• Ensure an efficient reception experience for Guests.
• Keep the Night Manager informed of guest feedback.
• Demonstrate a high level of customer service.
• Attend training courses as required.
• Maximize room occupancy and use up-selling techniques.
• Follow company brand standards.

Kenntnisse

Customer service

Communication

IT proficiency

Jobbeschreibung

Job Description - Night Receptionist (HOT0C10G)

Overview

A Night Receptionist provides night‑hour reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and to complete audits, as required.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check‑in/out, and complete audit procedures, as required.
• Keep the Night Manager and Night Reception Supervisors fully aware of any relevant feedback from guests and other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

Qualifications

• Previous experience in a customer‑focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.
• Flexibility to work night shifts.

Advantageous Qualifications

• Previous experience in cash handling.

Benefits of Working for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and, our amazing Team Members are at the heart of it all!

Job Title

Guest Services, Operations, and Front Office