NEURAGym Manager - NEURAGym (human)

Neura Robotics; Aachen; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Neura Robotics seeks a seasoned Operations Leader to launch and oversee NEURAGym installations and on-site teams, aligning robotics trainers, logistics, and cloud support for a seamless customer experience.

You will own the customer operations journey from feasibility to handover, monitor KPIs, manage budgets and assets, and feed insights to product teams to shape future playbooks and service delivery.

Qualifikationen

• Degree in Engineering, Applied Sciences, Operations Management or a related field.
• 5+ years leading customer-facing tech operations or managing large-scale product/program roll-outs in robotics, advanced manufacturing, autonomous systems, or cloud services.
• Proven leadership of multidisciplinary teams with responsibility for external-customer success.
• Ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks.
• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value).
• Data-driven mindset: define and refine KPIs balancing efficiency, cost and customer impact.
• Experience managing site-level budgets and coordinating vendors or external service providers.

Aufgaben

• Lead on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate wider support network to deliver seamless customer experience.
• Own the full customer operations journey from feasibility to day-to-day execution to a validated skill running on the robot.
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes to lift efficiency and business value.
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and evolving business model.
• Manage the essentials - budget, assets, facility basics and IT uptime so the team and customers can focus on teaching robots.

Kenntnisse

Leadership

Program management

KPI tracking

Cross-functional leadership

Budget management

Vendor management

Data-driven mindset

Robotics knowledge

Cloud basics

Ausbildung

Engineering degree

Tools

Cloud basics

Robotics knowledge

Jobbeschreibung

Your mission & challenges

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities

• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience

• Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site

• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value

• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model

• Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots

What we can look forward to

Must have:

• Degree in Engineering, Applied Sciences, Operations Management or a related field

• 5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services

• Proven leadership of multidisciplinary teams with direct responsibility for external-customer success

• Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks

• Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)

• Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact

• Experience managing site-level budgets and coordinating vendors or external service providers

Nice to have:

• Exposure to cloud-based ML infrastructure or IT support workflows

• Excellent written and verbal communication; fluent in English and German

• Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment