Mitarbeiter:innen für die Neu- und Bestandskundenbetreuung

bettermarks GmbH; Berlin; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

An innovative EdTech startup in Berlin seeks a customer support representative to assist teachers using their products. The role involves communication, support, and coordinating customer feedback. Ideal candidates should have good German skills and some customer service experience. This position offers flexible hours and the opportunity to work within an international team.

Leistungen

Central workplace in Kreuzberg

Home office days

Flexible working hours

Collaboration in an international team

Qualifikationen

• Initial experience in customer service or customer support would be great.
• Strong communicator focused on teacher satisfaction.
• Enjoy working independently and being a team player.

Aufgaben

• Be the contact person for teachers interested in the product.
• Inform and advise them about our product range.
• Support teachers in starting and systematically using the product.
• Coordinate feedback from customers to product managers and QA.

Kenntnisse

Customer service experience

Strong communication skills

Team player

Independent working

Written and spoken German

Jobbeschreibung

Permanent employee, Full or part-time – Berlin

Your mission

• You are the contact person for teachers who are interested or already using the product
• You inform and advise them by phone and email about our product range
• You support and accompany teachers when they get started and use it systematically
• You coordinate the forwarding of customer feedback to our product managers and quality assurance

Your profile

• Initial experience in customer service or customer support would be great
• You are a strong communicator and the satisfaction of our teachers is important to you
• You enjoy working independently, but are a team player with a high sense of responsibility
• You have good written and spoken German skills - English would be nice, but not a must.

Why us?

Are you passionate about supporting schools in the digitalization of education? bettermarks makes teaching and learning easier with an intelligent tutoring system and helps teachers provide individual support. We enable students to learn independently at their own pace. Behind this stands an international team of 80 experts, including educators, mathematicians, internet, and software specialists.

• A central workplace in the heart of Kreuzberg with good transport links
• Home office days
• Flexible working hours - we are available for our customers Monday - Friday from 8:30 a.m. to 5:00 p.m.
• Collaboration in an international team with flat hierarchies

bettermarks is a Berlin based EdTech startup which was founded in 2008.

Our goal is to improve math learning and teaching in schools worldwide.

We offer an adaptive learning platform for highly interactive math books which enable students to learn from their mistakes.

With bettermarks, students solve millions of exercises each week and in doing so experience hundreds of thousands of aha! effects.