Microsoft Dynamics 365 Technical Consultant (f/m/d) in Berlin

Energy Jobline ZR; Berlin; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading service company in Berlin is seeking a Microsoft Dynamics 365 Technical Consultant to enhance customer service platforms. You will design and implement scalable configurations, develop workflows, and deploy AI-driven tools to optimize user experience. The ideal candidate has strong technical skills in Dynamics 365 and familiarity with Power Platform, along with fluency in English and possibly German. Enjoy flexible working conditions and a focus on work-life balance.

Leistungen

Flexible working conditions

Health and wellness support

Career development opportunities

Financial benefits and discounts

Mobile office options

Qualifikationen

• Proven experience in technical configuration and development within Dynamics 365.
• Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
• Familiarity with AI tools in customer service environments.

Aufgaben

• Design and implement scalable configurations within Dynamics 365 Contact Center.
• Develop and maintain Power Automate workflows and custom connectors.
• Deploy AI‑driven tools to enhance customer interactions.

Kenntnisse

Technical configuration in Dynamics 365

Power Platform knowledge

AI tools familiarity

Security and compliance knowledge

Analytical skills

Fluent English

German language skills

Jobbeschreibung

Job Description

Job ID: 278063

Company: Riverty Administration Services GmbH

Locations: Berlin, Verl, Berlin, Münster, Amsterdam, Heerenveen

We’re looking for a Microsoft Dynamics 365 Technical Consultant to drive the technical evolution of our customer service platforms. You’ll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting‑edge AI tools, and ensuring seamless system performance.

Possible locations: Berlin, Amsterdam, Heerenveen, Verl, Baden‑Baden, or Münster

Your Responsibilities

• Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
• Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
• Deploy and fine‑tune AI‑driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
• Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
• Monitor system health, troubleshoot complex issues, and implement performance improvements.
• Manage security configurations, user roles, and access controls in compliance with enterprise standards.
• Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.

Your Profile

• Proven experience in technical configuration and development within Dynamics 365.
• Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
• Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
• Knowledge of security, compliance, and role‑based access control.
• Analytical mindset with the ability to diagnose and resolve system inefficiencies.
• Fluent in English; German is a plus.

Why Riverty?

• Be a technical leader in transforming customer service operations.
• Work with the latest in AI automation and Microsoft technologies.
• Collaborate with cross‑functional teams in a dynamic, international environment.
• Enjoy flexible working conditions and a strong focus on work‑life balance.

Equal Opportunity Employer Statement

Wir wollen ein fairer und inclusiver Arbeitgeber sein. Wir schätzen die unterschiedlichen Perspektiven, die eine vielfältige Belegschaft einbringt. Daher suchen wir aktiv nach Menschen, die unser Unternehmen durch ihre Identität, ihren Hintergrund und ihre persönlichen Erfahrungen bereichern, mit oder ohne.

Our Advantages

• Inklusive und wertschätzende Kultur – Bei Riverty kannst du sein, wer du bist.
• Gesundheit & Wohlbefinden – Priorisiere deine Gesundheit mit unterstützten Sport- und Freizeitaktivitäten.
• Berufliche und persönliche Entwicklung – Nutze unsere zahlreichen Aus- und Weiterbildungsmöglichkeiten! (z. B. Trainings der Bertelsmann University, Sprachkurse, Führungstrainings).
• Rabatte & finanzielle Zusatzleistungen – Profitiere von Rabatten auf Bertelsmann-Produkte und finanziellen Zusatzleistungen.
• Flexibilität – Mit unseren vielfältigen Arbeitsmodellen kannst du deine Arbeit nach deinen Wünschen gestalten: mobile Office, flexible Arbeitszeiten und Teilzeitmodelle.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.