Membership Associate

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Membership Associate to manage documentation for PO participation and health plan enrollment, and to update client data in the CRM. You will help maintain accurate physician rosters and ensure high-quality service for internal and external clients.

The role requires a High School Diploma, proficiency with MS Word/Excel/Outlook/PowerPoint, and strong time management, communication, and organizational skills.

Qualifikationen

• High School Diploma required.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent time management, project management, organizational and communication (written and verbal) skills.
• Ability to work independently and proactively to identify and complete tasks on-time.
• Capable of prioritizing work and managing multiple priorities.
• Able to interact effectively with external and internal customers with a professional business manner.
• Must be a team player in a collaborative environment.
• Adept with computers and software applications; aptitude for learning new technology.

Aufgaben

• The Membership Associate processes and maintains documentation related to PO participation and health plan enrollment.
• Inputs and updates client data in the customer relationship management software.
• Maintains accuracy of membership roster for select physician organizations.
• Independently administers several assigned responsibilities, ensuring excellent customer service for both internal and external clients.
• Submit and monitor practice and physician applications and terminations; follow up as needed.
• Collaborate with practice coaches to obtain accurate data for enrollment.
• Compile and maintain current and accurate data for all providers in databases and online systems.
• Maintain strict confidentiality of sensitive physician information and membership documentation.
• Communicate with practices on a regular basis for physician updates, information requests, and general upkeep.
• Communicate with health plan representatives on outstanding issues.
• Collaborate with Market Operations Managers and Operations Consultants to reconcile physician lists and administrative payments.
• Work alongside the membership team and Operations Manager to streamline and optimize current processes.
• Attend mandatory and routine meetings as required.
• Perform other duties as assigned. Maintain flexibility to pivot and meet shifting or dynamic business needs.

Kenntnisse

Time management

Project management

Organizational skills

Communication skills

Independent work

Team player

Professional business manner

Aptitude for learning new technology

Ausbildung

High School Diploma

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Jobbeschreibung

Responsibilities

• The Membership Associate processes and maintains documentation related to PO participation and health plan enrollment.
• Inputs and updates client data in the customer relationship management software.
• Maintains accuracy of membership roster for select physician organizations.
• Independently administers several assigned responsibilities, ensuring excellent customer service for both internal and external clients.
• Submit and monitor practice and physician applications and terminations; follow up as needed.
• Collaborate with practice coaches to obtain accurate data for enrollment.
• Compile and maintain current and accurate data for all providers in databases and online systems.
• Maintain strict confidentiality of sensitive physician information and membership documentation.
• Communicate with practices on a regular basis for physician updates, information requests, and general upkeep.
• Communicate with health plan representatives on outstanding issues.
• Collaborate with Market Operations Managers and Operations Consultants to reconcile physician lists and administrative payments.
• Work alongside the membership team and Operations Manager to streamline and optimize current processes.
• Attend mandatory and routine meetings as required.
• Perform other duties as assigned. Maintain flexibility to pivot and meet shifting or dynamic business needs.

Requirements

• High School Diploma required.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent time management, project management, organizational and communication (written and verbal) skills.
• Ability to work independently and proactively to identify and complete tasks on-time. Capable of prioritizing work and managing multiple priorities.
• Ability to interact effectively with external and internal customers and possess a professional business manner.
• Must be a team player and operate in a collaborative working environment.
• Adept with computers and software applications; aptitude for learning new technology.