Member Service Representative (Late Shifts)

TEKsystems; Deutschland; Hybrid; EUR 23.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Zusammenfassung

TEKsystems is hiring Member Service Representatives to start with a Fortune 100 financial institution in the Pensacola area. The role focuses on delivering outstanding member experiences in a busy contact center.

You will respond to inquiries, perform account transactions, and recommend products while working a hybrid schedule after training. Training is onsite for 6–8 weeks, with several evening shifts and weekend options.

Qualifikationen

• High School Diploma or GED required.
• 2-3 years of recent customer service experience in call center, banking, or collections.
• Ability to work in fast-paced, high-volume call center.
• Professional written and verbal communication skills.
• Strong computer knowledge and data entry/typing skills.
• High speed internet (fiber or cable; T Mobile not compatible).

Aufgaben

• Respond to inquiries from members in a 24/7 high-volume call center.
• Provide information on products/services with knowledge and engagement for best member experience.
• Perform transactions for savings, checking, loans, credit cards, IRAs and accounts.
• Advise members on other products/services that may fit their needs.
• Handle a call volume of 80-100+ calls daily.

Kenntnisse

Customer service

Communication skills

Typing / data entry

Call center experience

Fast-paced environment

Internet required

Ausbildung

High School Diploma/ GED

Jobbeschreibung

TEKsystems is hiring Member Service Representatives to start with a Fortune 100 Financial Institution in the Pensacola area!

Job Description

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
• Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
• Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
• Handle a call volume of 80-100+ calls daily

Qualifications

• High School Diploma/ GED required
• 2-3 years of recent customer service experience working directly with customers (call center, collections, banking)
• Ability to work in a fast-pace high-volume call center environment
• Professional written and verbal communication skills
• Strong computer knowledge and data entry/typing skills
• High speed internet (fiber optic or cable service, T Mobile is not compatible)

Schedule

Training: Monday - Friday, 3:00pm - 11:30pm (FULLY ONSITE for the first 6-8 weeks)

Shifts available after training: Monday-Saturday OR Sunday-Friday (Will have one weekend day off and one rotating off day during the week), 2:00pm - 11:30pm, 3:00pm - 12:30am, 5:00pm - 2:30am

• Must have a 9.5 hour window of flexibility to be able to work
• Schedules are provided two weeks in advance
• Opportunity to work hybrid after training if internet requirements are met

Pay Rate: $19.75/hour

If interested, please answer the screening questions and apply with your updated resume!

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pensacola,FL.

Application Deadline

This position is anticipated to close on Sep 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.