Manager Service Delivery Infrastructure Services

Gudejobs; Mainz; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible hours

Vacation account

Digital Learning

Leadership development

Apprenticeships

LinkedIn Learning

Company bike

Job ticket

Deutschlandticket

Employer-funded pension

Childcare

Zusammenfassung

BioNTech in Mainz, Germany seeks a Service Delivery Manager Infrastructure Services to ensure stable, secure delivery of core infrastructure across on‑premise and hybrid/cloud environments. You will own and manage Server OS, databases, virtualization, and Windows domain services, coordinating with IT, security and business stakeholders.

You will drive service quality, standardization, and continuous improvement, manage external providers, and monitor SLAs and performance while maintaining strong

Qualifikationen

• Proven experience in IT Service Management and Service Delivery within infrastructure services (>5 years).
• Strong understanding of server OS, database systems, virtualization, and hybrid/cloud environments.
• Good knowledge of ITIL processes such as Incident, Problem, Change, Capacity, and Service Level Management.
• Experience in vendor management, service performance monitoring, and contract-related steering.
• Strong communication, stakeholder management, and analytical skills.
• Service-oriented, structured, accountable, and focused on continuous improvement.
• Fluent English language skills, both oral and written.

Aufgaben

• Own and manage infrastructure services such as Server OS, Database Systems, Virtual Apps & Desktops, and Windows Domain Services
• Ensure stable, secure, and highly available operations across on-premise and hybrid/cloud environments
• Manage external service providers and monitor service quality, SLAs, and performance
• Oversee incident, problem, and change management for infrastructure services
• Drive standardization, automation, lifecycle management, and service improvements
• Collaborate with IT, security, and business stakeholders to ensure compliance, resilience, and cost efficiency

Kenntnisse

IT Service Management

Service Delivery

Server operating systems

Database systems

Virtualization

Hybrid/Cloud environments

ITIL processes

Vendor management

Stakeholder management

Communication

Analytical skills

Continuous improvement

Tools

None

Jobbeschreibung

Mainz, Germany | full time

About the role:

As Service Delivery Manager Infrastructure Services, you ensure the stable, secure, and efficient delivery of core infrastructure services across the enterprise. You act as a key contact for internal stakeholders and external providers and drive service quality, standardization, and continuous improvement.

Your contribution:

• Own and manage infrastructure services such as Server OS, Database Systems, Virtual Apps & Desktops, and Windows Domain Services
• Ensure stable, secure, and highly available operations across on-premise and hybrid/cloud environments
• Manage external service providers and monitor service quality, SLAs, and performance
• Oversee incident, problem, and change management for infrastructure services
• Drive standardization, automation, lifecycle management, and service improvements
• Collaborate with IT, security, and business stakeholders to ensure compliance, resilience, and cost Efficiency

A good match:

• Proven experience in IT Service Management and Service Delivery within infrastructure services (>5 years)
• Strong understanding of server operating systems, database systems, virtualization, and hybrid/cloud environments
• Good knowledge of ITIL processes such as Incident, Problem, Change, Capacity, and Service Level Management
• Experience in vendor management, service performance monitoring, and contract-related steering
• Strong communication, stakeholder management, and analytical skills
• Service-oriented, structured, accountable, and focused on continuous improvement
• Fluent English language skills, both oral and written

Your Benefits:

It's our priority to support you:

• Your flexibility: flexible hours |vacation account
• Your growth: Digital Learning | Performance & talent development | leadership development | Apprenticeships | LinkedIn Learning
• Your value: Your voice at the table | Culture on an equal footing | Opportunities to shape & impact | Support for your full potential
• Your health and lifestyle: Company bike
• Your mobility: Job ticket | Deutschlandticket
• Your life phases: Employer-funded pension | Childcare

BioNTech, the story

At BioNTech, we are more than just a biotechnology company – we are a community of innovators, scientists, and leaders dedicated to revolutionizing medicine by translating cutting‑edge science into survival. Your contributions here have the potential to improve the health of people worldwide, especially by addressing diseases with high medical needs like cancer and various infectious diseases.

Experience a dynamic workplace that embraces diversity in all its forms. We foster innovation, encouragecreativity, and develop business strategies driven by our shared passion for advancing medicine.

Working at BioNTech means striving to achieve medical breakthroughs while growing your career in a meaningful way. Apply today and become part of a mission that has the potential to change lives around the world.

BioNTech - As unique as you

BioNTech does not tolerate discrimination, favoritism or harassment based on gender, political views, religion or belief, nationality, ethnic or social origin, age, sexual orientation, marital status, disability, physical appearance, health status or any other physical or personal characteristics. BioNTech is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer. The main thing is that you suit us, and we suit you!

By submitting your application, you acknowledge that a background check will be conducted as part of the recruitment process in accordance with applicable laws and regulations. If you are considered for the position, BioNTech will conduct the background check through our service provider ‘HireRight’. You will be informed accordingly by your BioNTech-Recruiter.