Manager, Operations

VSP Vision; Deutschland; Hybrid; EUR 63.000 - 112.000; Vollzeit

Benefits dieser Stelle

Bonuses and commissions

Zusammenfassung

VSP Vision is seeking a proactive manager to plan, prioritize, coordinate, and monitor service activities across the department. You will train, supervise, and evaluate staff to uphold standards and deliver timely results, while developing programs aligned with business needs.

This role emphasizes building strategic partnerships with Line of Business counterparts, guiding change in processes, and communicating enterprise goals.

Qualifikationen

• Bachelor’s degree in related field or equivalent experience.

Aufgaben

• Plan, prioritize, coordinate, and monitor activities to ensure timely service.
• Manage, train, and evaluate staff to meet department standards.
• Develop and deliver programs that support business needs.
• Develop and maintain strategic partnerships with Line of Business counterparts; provide business partners and executives with customer perspective and facilitate timely responses to complex business challenges and opportunities
• Recommend and implement procedural and systems changes to deliver quality service to internal and external customers
• Lead projects for the division from inception to completion
• Facilitate change in processes, procedures, and systems within the business unit
• Develop and implement communication strategies that support the enterprise and the division’s Mission, Vision, Value, and Goals
• Prioritize, assign, and distribute work to ensure responsibility is at the appropriate level and team members’ skills are developed to support business needs

Kenntnisse

Leadership

Communication

Project management

Staff training

Performance management

Process improvement

Strategic thinking

Time management

Ausbildung

Bachelor’s degree

Tools

MS Word

MS Excel

Jobbeschreibung

Plan, prioritize, coordinate, and monitor activities in the department to ensure accurate, timely, and efficient service. Manage, train, and evaluate staff to achieve and maintain department standards. Develop and deliver programs that support business needs.

Develop and maintain strategic partnerships with various Line of Business (LOB) counterparts; provide business partners and key executives with customer perspective and facilitate timely responses to complex business challenges and opportunities

Recommend and implement procedural and systems changes to deliver quality service to internal and external customers

Lead projects for the division from inception to completion

Facilitate change in processes, procedures, and systems within the business unit

Develop and implement communication strategies that support the enterprise and the division’s Mission, Vision, Value, and Goals

Prioritize, assign, and distribute work to ensure responsibility is at the appropriate level and team members’ skills are developed to support business needs

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Knowledge of quality performance monitoring and improvement methods

Demonstrated ability to analyze work processes and implement changes

Excellent written and verbal communication skills

Strong organizational and project management skills

Proficient with word processing and spreadsheet applications

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $73,500.00 - $131,250.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSPVision (“VSP”)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.