Manager Group Customer Collaboration (m/f/d)

TT Exchange Rates; Darmstadt; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Work with passion

Take ownership

Grow your way

Thrive in a global environment

Team wins

Job summary

Döhler is seeking a Manager Group Customer Collaboration (m/f/d) to act as the operational interface between selected partners and internal supply chain functions. You will drive CPFR processes and integrate the supply chain perspective into Lead-to-Order activities, collaborating with Planning, Sales, Production, Logistics, and R&D teams.

Reporting to the Head of Group Customer Collaboration, you will build strong relationships, analyze demand and inventory, and push cross-functional

Qualifications

• Degree in business administration, industrial engineering, supply chain management, logistics, or a comparable qualification.
• Several years of professional experience in supply chain management, ideally with customer collaboration, demand or supply planning, customer service, or customer-facing SCM responsibilities.
• Strong understanding of end-to-end supply chain processes and interfaces between Sales, Planning, Production, and Customer Service.

Responsibilities

• Build and develop long-term, trusted relationships with selected business partners at the supply chain level.
• Analyze demand trends, inventory levels, and delivery performance; identify risks early and take action.
• Coordinate resolution of bottlenecks and risks across the supply chain to ensure high delivery capability.
• Align sales forecasts and demand plans with customers and manage forecast alignment and supply commitments.

Skills

Customer collaboration

Analytical skills

Communication skills

Education

Business Administration degree

Tools

SAP (S/4HANA PP/SD/MM)

SAP IBP

Job description

Manager Group Customer Collaboration (m/f/d)

Company Description

Are you interested in high-quality, natural, and tasty nutrition?

We are! It's our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Job Description

As a Customer Collaboration Manager (m/f/d) within Group Supply Chain, you serve as the operational interface between selected business partners and internal supply chain functions.

Your responsibilities include the operational implementation and further development of structured CPFR processes (Collaborative Planning, Forecasting & Replenishment), as well as integrating the supply chain perspective into Döhler’s Lead-to-Order process. You work closely with Supply Chain Planning, Sales, Production, Logistics, Customer Service, R&D, and the Business Units. In doing so, you contribute to high delivery capability, transparent planning processes, and successful collaboration with our customers and business partners.

This position does not include disciplinary leadership responsibility and reports to the Head of Group Customer Collaboration. Your responsibilites:

• Build and continuously develop long-term, trusted relationships with selected business partners at the supply chain level.
• Analyze demand trends, inventory levels, and delivery performance; identify risks early and initiate appropriate actions.
• Analyze and manage your customer portfolio with regard to value, potential, and risk.
• Coordinate the resolution of bottlenecks and risks across the supply chain, ensuring high delivery capability and adherence to agreed service levels.
• Work closely with Supply Chain Planning, Customer Service, Order Management, Sales, Production, Quality, R&D, Business Units, and Logistics.
• Contribute to cross-functional supply chain optimization projects and further develop customer collaboration concepts, such as VMI or S&OP integrations.
• Operationally implement CPFR processes with defined business partners and further develop them based on internal demand planning and S&OP processes.
• Align sales forecasts and demand plans with customers and take responsibility for forecast alignment and supply commitments within your customer portfolio.
• Conduct joint supply chain reviews, forecast alignment meetings, and S&OP synchronization sessions with customers.
• Integrate the supply chain perspective into the Lead-to-Order process and assess capacities, raw material availability, lead times, batch sizes, minimum order quantities (MOQs), and SCM risks at an early stage.
• Initiate and support product launches, ensure supply chain involvement at defined process gates, and document relevant SCM decisions.

Qualifications

• You hold a degree in business administration, industrial engineering, supply chain management, logistics, or a comparable qualification.
• You have several years of professional experience in supply chain management, ideally with a focus on customer collaboration, demand or supply planning, customer service, or customer-facing SCM responsibilities.
• At least five years of professional experience in a relevant environment is preferred.
• You have a strong understanding of end-to-end supply chain processes and the interfaces between Sales, Planning, Production, and Customer Service.
• You have experience collaborating operationally with customers at the supply chain level.
• Knowledge of collaborative planning methods such as CPFR, S&OP, or VMI is an advantage.
• You have experience with SAP, ideally S/4HANA and the PP, SD, and MM modules. Knowledge of SAP IBP is a plus.
• Industry experience in FMCG, Food & Beverage, or Ingredients is desirable.
• You demonstrate a strong customer and service orientation, combined with excellent analytical skills.
• You work in a process- and solution-oriented manner and are independent, structured, and reliable.
• You communicate confidently and persuasively with a range of internal and external stakeholders and have experience facilitating alignment discussions.
• You handle escalations confidently, even in complex situations; you are fluent in English for negotiations and willing to travel internationally. German language skills are an advantage.

Additional Information

What We Offer

• Work withpassion:We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership:We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow yourway:With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.
• Thrive in a global environment:Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins:We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

Equal Opportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.

A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work.