Manager Group Customer Collaboration (m/f/d)

Döhler GmbH; Darmstadt; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Work with passion

Take ownership

Grow your way

Thrive in a global environment

Team win culture

Job summary

Döhler is seeking a Customer Collaboration Manager (m/f/d) within Group Supply Chain in Darmstadt, Germany. You will serve as the operational interface between selected business partners and internal supply chain functions to implement CPFR and raise delivery capability.

You will collaborate with Planning, Sales, Production, Logistics, Customer Service, R&D and Business Units to align forecasts, manage risks, and drive cross-functional SCM projects such as VMI or S&OP integrations, while

Qualifications

• Degree in business administration, industrial engineering, SCM, logistics, or equivalent.
• Several years of professional experience in supply chain management, including customer collaboration, demand or supply planning, or customer-facing SCM.
• Five+ years in a relevant environment preferred.
• Strong understanding of end-to-end supply chain processes and the interfaces between Sales, Planning, Production, and Customer Service.
• Experience collaborating with customers at the supply chain level.
• Knowledge of CPFR, S&OP, or VMI is advantageous.
• Experience with SAP, preferably S/4HANA with PP, SD, MM; IBP a plus.
• Industry experience in FMCG, Food & Beverage, or Ingredients desirable.
• Customer-oriented, analytical, process- and solution-driven, independent, structured, reliable.
• Confident communicator; able to facilitate alignment discussions; able to travel internationally; English fluent; German a plus.

Responsibilities

• Build and develop long-term relationships with selected business partners at the supply chain level.
• Analyze demand trends, inventory levels, and delivery performance; identify risks early and act.
• Analyze and manage your customer portfolio with regard to value, potential, and risk.
• Coordinate resolution of bottlenecks and risks across the supply chain; ensure high delivery capability.
• Work closely with Planning, Customer Service, Order Management, Sales, Production, Quality, R&D, and Logistics.
• Contribute to cross-functional supply chain optimization projects and CPFR integrations.
• Operationally implement CPFR processes with defined partners and enhance them with internal demand planning and S&OP.
• Align sales forecasts and demand plans with customers; manage forecast and supply commitments.
• Conduct joint supply chain reviews and synchronization sessions with customers.
• Integrate supply chain perspective into Lead-to-Order; assess capacities, materials, lead times, MOQs, and risks early.
• Initiate and support product launches; ensure SCM involvement at process gates; document SCM decisions.

Skills

Customer collaboration

CPFR

S&OP

VMI

Analytical skills

English proficiency

Education

Business/Industrial degree in SCM

Tools

SAP

SAP S/4HANA

SAP PP

SAP SD

SAP MM

SAP IBP

Job description

• Full-time
• Job Function: Supply Chain: Planning, Logistics, Customer Service
• Entry Level: Professionals

Company Description

Are you interested in high-quality, natural, and tasty nutrition?

We are! It's our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Job Description

As a Customer Collaboration Manager (m/f/d) within Group Supply Chain, you serve as the operational interface between selected business partners and internal supply chain functions.

Your responsibilities include the operational implementation and further development of structured CPFR processes (Collaborative Planning, Forecasting & Replenishment), as well as integrating the supply chain perspective into Döhler's Lead-to-Order process. You work closely with Supply Chain Planning, Sales, Production, Logistics, Customer Service, R&D, and the Business Units. In doing so, you contribute to high delivery capability, transparent planning processes, and successful collaboration with our customers and business partners.

This position does not include disciplinary leadership responsibility and reports to the Head of Group Customer Collaboration. Your responsibilites:

• Build and continuously develop long-term, trusted relationships with selected business partners at the supply chain level.


• Analyze demand trends, inventory levels, and delivery performance; identify risks early and initiate appropriate actions.


• Analyze and manage your customer portfolio with regard to value, potential, and risk.


• Coordinate the resolution of bottlenecks and risks across the supply chain, ensuring high delivery capability and adherence to agreed service levels.


• Work closely with Supply Chain Planning, Customer Service, Order Management, Sales, Production, Quality, R&D, Business Units, and Logistics.


• Contribute to cross-functional supply chain optimization projects and further develop customer collaboration concepts, such as VMI or S&OP integrations.


• Operationally implement CPFR processes with defined business partners and further develop them based on internal demand planning and S&OP processes.


• Align sales forecasts and demand plans with customers and take responsibility for forecast alignment and supply commitments within your customer portfolio.


• Conduct joint supply chain reviews, forecast alignment meetings, and S&OP synchronization sessions with customers.


• Integrate the supply chain perspective into the Lead-to-Order process and assess capacities, raw material availability, lead times, batch sizes, minimum order quantities (MOQs), and SCM risks at an early stage.


• Initiate and support product launches, ensure supply chain involvement at defined process gates, and document relevant SCM decisions.

Qualifications

• You hold a degree in business administration, industrial engineering, supply chain management, logistics, or a comparable qualification.


• You have several years of professional experience in supply chain management, ideally with a focus on customer collaboration, demand or supply planning, customer service, or customer-facing SCM responsibilities.


• At least five years of professional experience in a relevant environment is preferred.


• You have a strong understanding of end-to-end supply chain processes and the interfaces between Sales, Planning, Production, and Customer Service.


• You have experience collaborating operationally with customers at the supply chain level.


• Knowledge of collaborative planning methods such as CPFR, S&OP, or VMI is an advantage.


• You have experience with SAP, ideally S/4HANA and the PP, SD, and MM modules. Knowledge of SAP IBP is a plus.


• Industry experience in FMCG, Food & Beverage, or Ingredients is desirable.


• You demonstrate a strong customer and service orientation, combined with excellent analytical skills.


• You work in a process- and solution-oriented manner and are independent, structured, and reliable.


• You communicate confidently and persuasively with a range of internal and external stakeholders and have experience facilitating alignment discussions.


• You handle escalations confidently, even in complex situations; you are fluent in English for negotiations and willing to travel internationally. German language skills are an advantage.

Additional Information

What WeOffer:

• Work withpassion:We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.


• Take ownership:We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.


• Grow yourway:With flexibledevelopmentopportunitiesacross departments and a global team, you can broaden your skills, discover newstrengthsand actively shape your career path.


• Thrive in a global environment:Join an international team bringing together multiplecultures,languagesand perspectives to sparknew ideasand inspiration.Through global collaboration, you expand your horizon both professionally and personally.


• The team always wins:We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team playlead to shared success.

EqualOpportunities for All

We welcome applications from people of all backgrounds regardless of age, ancestry, disability, ethnic origin, gender, gender identity or expression, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances. A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work.